- Location
- US MI Royal Oak Office NA20, United States of America · US OH Akron Corp Hdqtrs
- Type
- Full-time
- Seniority
- Senior
- Experience
- 8+ years
- Source
- Workday
Description
Job Description
What You’ll Do:
Account Management & Execution:
• Manage day-to-day relationships with assigned OE accounts, ensuring high levels of customer satisfaction and operational excellence.
• Execute established account strategies to support market share, revenue, and profitability targets across key customer segments.
• Identify and act on incremental growth opportunities within existing accounts through strong partnership and understanding of customer needs.
Customer Relationship Management:
• Build and maintain strong working relationships with OEM stakeholders across purchasing, engineering, and cross-functional teams.
• Serve as a trusted partner and primary contact for customer inquiries, issue resolution, and ongoing business needs.
• Support customer meetings, business reviews, and performance discussions to reinforce alignment and drive results.
Cross-Functional Coordination:
• Partner closely with internal teams including product development, channel & customer development, finance, supply chain, and manufacturing to ensure customer requirements are clearly communicated and delivered.
• Coordinate execution of product launches, engineering approvals, and supply readiness to meet customer timelines.
• Escalate and help resolve operational or service issues, ensuring minimal disruption to the customer.
Strategic Support & Account Performance Management:
• Contribute to account planning by providing customer insights, market feedback, and competitive observations.
• Support the execution of broader OE strategy initiatives in alignment with regional and global priorities.
• Participate in internal alignment efforts to ensure priorities are clear and resources are effectively utilized.
• Support forecasting, budgeting, and tracking of account performance metrics, while contributing to action plans to improve overall account performance.
What We’re Looking For:
Bachelor’s degree in business, Marketing, Engineering, or related field
• 8+ years of experience in account management, sales, or OE/customer-facing roles
• Experience working cross-functionally in a matrixed organization
• Strong communication, relationship-building, and problem-solving skills
• Ability to manage multiple priorities and drive execution in a fast-paced environment
What Will Set You Apart:
• Customer focus and relationship management
• Operational execution and attention to detail
• Cross-functional collaboration
• Analytical thinking and performance tracking
• Effective communication and influencing skills
Additional Details:
Relocation Available: No
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Goodyear is one of the world's largest tire companies. It employs about 63,000 people and manufactures its products in 49 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate
If you need reasonable accommodation to complete the online application, or any other part of the employment process, please contact the Goodyear Candidate Care Line at 330.796.4500.
Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.
