AI Engineer

At Verisure, we do something amazing every day. By protecting what matters most, we change lives for the better. We are the global leading provider of professionally monitored security services with 24/7 response in Europe and Latin America. More than 6 million families and small businesses in 18 countries rely on our innovative technology to protect what matters most to them. We integrate product development, design, sales, installation services and a 24/7 professional monitoring solution.

About The Role

We now have the opportunity for a Fullstack Software Developer to join our Technology Department.

📍 Location: Verisure Tech Hub - Alicante.

The role will be based at our new technology site in Alicante. Backed by over 1,700 technologists worldwide and powered by one of Europe’s largest IoT platforms.

🤝 Your Future Team

The IT Case & Front team owns the customer care applications that manage case lifecycle, workflow orchestration, and agent-facing interfaces. They ensure our support teams have reliable, high‑performance tools to track cases and provide best‑in‑class customer success globally.

🚀 The Opportunity

• Design and develop autonomous AI agents and multi-agent systems, leveraging modern frameworks and cloud-native architectures.

• Shape how the team designs and implements agents that orchestrate business workflows, consume information from a business knowledge base, and propose intelligent actions that solve real operational problems.

• Develop and maintain RAG (Retrieval-Augmented Generation) pipelines tailored to IT operations and AIOps use cases and integrate AI agents with external tools and systems.

• Implement observability, tracing, and evaluation mechanisms for AI agents.  

• Collaborate with product teams to define: Use cases, Acceptance criteria and Quality metrics for AI-driven solutions 

⚙️ Tech Stack

• LangGraph | AWS Strands Agents | CrewAI | LangChain | Autonomous AI Agents | Multi‑Agent Systems | RAG Pipelines | Chunking Strategies | Embeddings | Vector Indexing | Retrieval & Re‑ranking | MCP (Model Context Protocol) | REST APIs | AWS Bedrock | AWS Lambda | AWS Step Functions | AWS EventBridge | AWS SageMaker | Vector Databases (pgvector | OpenSearch) | Python 3.10+ | Git | CI/CD Pipelines | Observability & Tracing (LangSmith or similar) | LLM Evaluation | ReAct | Plan‑and‑Execute | Tool Usage | Human‑in‑the‑Loop Workflows | LLM Guardrails | Semantic Search | EU AI Act Awareness | Serverless Architectures | Networking (AWS) | Test Automation (Unit | Integration | E2E) | Frontend Testing (Jest | Jasmine | Karma | Cypress | Playwright) | API Testing (Postman | Newman | REST Clients) | xRay

🧬 Required Qualifications

• 2+ years of experience in Python development focused on AI/ML or LLM applications.

• Experience building AI agents using frameworks such as LangGraph, CrewAI or similar, plus solid understanding of agentic patterns (ReAct, plan‑and‑execute, tool usage, human‑in‑the‑loop)

  or a strong motivation to learn and develop these capabilities quickly.

• Hands‑on exposure to RAG pipelines (chunking, embeddings, vector indexing, retrieval, re‑ranking) and experience working in AWS serverless environments (Lambda, Step Functions, Bedrock).

• Fluency in English and Spanish.

🧠 Soft skills & Mindset

• High learning agility

• Strong ownership mindset: proactive, reliable, and able to deliver high‑quality work under changing priorities.

• Clear communication: able to collaborate effectively with both technical and business stakeholders.

• Critical thinking & adaptability: analytical, solution‑oriented, and comfortable navigating complex problems in dynamic environments.

If you’re not sure you meet every requirement, we encourage you to apply anyway — you might have a good fit for this role or another opportunity within our team.

🌟 What Verisure Offers You

☀️ Hybrid Work Model – Split your time between home and our offices in Alicante. Plus, benefit from two fully remote weeks per year and shortened Fridays all year round (until 15h).

⚡ Dynamic Culture – Work in a collaborative and supportive team

🌍 Global Impact – You solutions will scale internationally

💪 Team Environment – Strong Scrum practices, clear ownership, and real team support

📚 Continuous Learning – Tech Learning and Tech Carreer Plans

🍽️ Lunch & coffee included at our offices - You won’t need to pay for your daily meal when you are at the office! :)

🏡 Paid time off: 23 days and an additional bank of extra hours for even more flexibility.

Join Us!

At Verisure, we are committed to building a diverse and inclusive workplace. We believe that collaboration, trust, and different perspectives make us stronger.

Interested in building great tech solutions? Apply today and be part of our team. 🚀

Our Company DNA

• Passionate in Everything We Do:

• Committed to Making a Difference

• Always Innovating

• Winning as a Team

• With Trust & Responsibility