VP, Branch Manager, Channels

Company: 2201 United Overseas Bank (Malaysia) Bhd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

• Develop and execute business plan and strategy in line with achieving the branch contribution to profitability and growth.

• Proactive lead and manage the sales force in achieving the desired sales targets, across all business segments.

• Effective ownership and execution role of single captain in promoting and establishing business contacts and manage relationships for expansion of business opportunities.

• Undertake leadership responsibility in constantly developing and maintaining a healthy & energetic team performance. Priority to branch role transformation staff / skill development (upskill and reskill).  To inspire employee engagement for positive organisation outcome.  

• Exhibit exemplary maturity in balancing business development, business risks, operational effectiveness, vis-a-vis meeting compliance and regulatory discipline. 

• As key customer point of contact and relationship management on the ground, passionately champion the customer service engagement journey, focusing on positive customer satisfaction and inspiring service experiences.

• Oversight on branch operations, risk management, audit, timely compliant management and superior branch operational efficiency.  Committed to a culture of risk management / corporate governance and be a role model.

• Support and drive our digital initiative to deliver seamless and integrated experience that span beyond banking to anticipate and satisfy customers’ needs.  Promote digital adoption such as digital literacy and capabilities in branches, to be ready for digital future and facilitate business digitalisation journey through the FinLab Jom Transformation initiatives.

• Promote the Bank’s regional franchise through facilitation of cross-border banking, and support for Foreign Direct Investment (FDI).

Requirements:

• Proven leadership skills in leading and influence teams and experience in indirect leadership for local market teams.

• High level of business acumen and deep knowledge of each business (PFS, BB, Wholesales Banking) to ensure channels sales optimisation & channel cost efficiency.

• Persuasive communicator and the ability to influence and drive results through others without direct authority.  Good interpersonal, negotiation, analytical, and problem solving skills.

• Excellent communication skills, both verbal and written, with the ability to speak comfortably in front of large audiences and converse with high-profile clients.

• Self-motivated and comfortable in the dynamic atmosphere of a technical organization with a rapidly-expanding customer base.

• Knowledge and compliance of Corporate Governance, Risk Management, AML/CFT, and Regulatory guidelines.

• Digital Savvy - stay up to date and embrace the digital changes and technological trend.

• Have a growth mind set, passionate about continuous learning and self-development.

• Minimum 6 years’ relevant work experience in banking.

• Demonstrate a high level of business acumen and strategic understanding.

• Demonstrate skill and understanding of channel approaches in building positive reach and revenue growth at significant scale.

• Knowledge / understanding revenue, profitability management and balance sheet management.

• Demonstrated leadership capabilities, including ability to organise and manage human resources to attain goals. Able to develop and sustain employee engagement.

• Strategic business development and able to analyse of market, industry and competitor trend. To stay abreast with cross-border banking and FDI activities.

• Excellent stakeholder management and communication/presentation skills.

• Good problem solving and analytical skills, familiar with critical / design thinking approach.

• Meaningful collaboration with various stakeholders to achieve organisational objectives as ONE BANK.

• Good knowledge of banking products and services.

• Digital literacy, understanding the use technology in solving pain points, and innovation.

• Stay up-to-date with the latest regulations, Corporate Governance, AML/CFT, Banking Act, PDPA, and FSA.

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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