Operations & Maintenance Site Operations Manager

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What you will do

Facility management of a newly constructed electric vehicle battery manufacturing plant in Glendale, KY. This is an Operations & Maintenance contract providing hard services of MEP equipment within the facility, excluding the manufacturing and production equipment. The objective is to maintain a seamless environment by assuring that equipment is performing to specifications to facilitate uninterrupted manufacturing and administrative functions.

The Operations Manager is responsible for the hard services of the facility, manages the client relationship, directly leads a team of technical staff and scheduler/planners, plans preventative maintenance, repairs, lifecycles and develops and manages budgets. A great amount of attention to managing the customer expectations is required along with transparent communication. The role requires coordination and oversight of work with technical trades and engineers.

Schedule: The Operations Manager will primarily be assigned to the Saturday–Monday, 5:30 AM–6:00 PM shift, while overseeing operational performance across both the day (5:30 AM–6:00 PM) and night (5:30 PM–6:00 AM) shifts during that timeframe.

How you will do it

Specific duties include the following:

• Customer service mindset with very strong communication and people skills.
• Impeccable attention to detail.
• Able to delegate tasks, meet deadlines and keep the team accountable.
• Serve as a role model, mentor, and valued resource.
• The ability to comprehend contract terms and performance requirements and work closely with the customer to ensure alignment with contract requirements and operational policies.
• Keep penalties to a minimum by managing rectification response times.
• Assure that the quality of information entered into the CMMS is sufficient.
• Administer the documentation requesting extensions and relief for repair work.
• Support the develop of monthly performance reports.
• Review and proactively establish procedures.
• Oversight of the day-to-day and long-term work activities.
• Manage supervisors and staff which includes hiring, promoting, recognition, performance improvement plans, and monitors performance objectives.
• Train project employees and administer JCI policies, procedures, and standards to ensure that JCI employees have the required technical, interpersonal skills and morale to meet and exceed the expectations of the Customer.
• Provide technical and management guidance to the team.
• Ability to read blueprint and as-built drawings.

• Ensure all Operations & Maintenance (O&M) work is performed in accordance with the Technical Provisions and approved documents.
• Manage and support change order requests.
• Post construction warranty management.

What we look for

PREFERRED EXPERIENCE:

• Bachelor’s degree in electrical or mechanical Engineering or equivalent. experience in a Facility Management discipline with 10 years or more experience
• Five years of HVAC, Facilities, Housing or a parallel industry.
• Two years of management leadership experience.
• Prefer BOMA and/or IFMA designation (RPA/CFM).
• Directing, planning, developing, and implementing strategic and operational plans.
• Management of multi-disciplinary teams and working groups.
• Leading customer meetings.
• Managing to meet contract technical requirements.
• Developing a team culture oriented to Customer Satisfaction and Continuous Improvement.
• Accomplishing preventive maintenance management and repairs for HVAC, Boilers, Chillers, Pumps, CRAC Units, electrical systems, fire alarm systems, security systems, and building automation systems.
• Knowledge of the following trades/skills: electrical, HVAC, plumbing, carpentry, and general building maintenance.
• Working on mission critical projects.
• Knowledge of OSHA codes and regulations.