Instructional Learning Design Manager

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Human Resources

Job Sub Function:

Learning & Instructional Design

Job Category:

Professional

All Job Posting Locations:

Bogotá, Distrito Capital, Colombia

Job Description:

Role Summary

The Learning Experience Architect (LXA) is the most senior individual contributor within the LXSS Learning Experience Design career path. This role brings deep expertise in learning design strategy, performance consulting, experience orchestration, and cross-functional program architecture to create scalable, high-impact, learner-centric solutions that meet evolving business needs. As a strategic thought partner to Learning Experience Strategists (LXS), Practice Area leaders, and senior business stakeholders, the LXA blends strategic vision with disciplined execution across complex learning initiatives. The role leads end-to-end solution architecture, develops High-Level Designs (HDDs), enables clean handoffs to execution teams, mentors LXDs, and drives innovation through digital ecosystem fluency, modular content strategy, and responsible AI-enabled design practices.
 

Core Responsibilities

1. Learning Experience Orchestration & Program Architecture

• Lead the architecture and orchestration of end-to-end learner experiences spanning digital, virtual, in-person, and hybrid formats.
• Design cohesive learning journeys that connect multiple modalities, touchpoints, and workstreams into a unified learner experience.
• Architect complex programs across LXSS and partner teams, maintaining an integrated experience vision through analysis, design, handoff, delivery, and iteration.
• Apply advanced instructional design, audience analysis, and performance gap analysis to recommend fit-for-purpose solutions.

2. Performance Consulting & Strategic Partnership

• Partner with business stakeholders, LXS, and Practice Area leaders to diagnose performance needs, challenge assumptions, and translate business priorities into learning strategies.
• Serve as a trusted advisor on high-visibility initiatives, presenting solution options and aligning recommendations to business outcomes.
• Facilitate strategy, solutioning, and co-creation workshops that drive decision-making, alignment, and clear learning architectures.
• Progressively build enterprise-level, executive-facing consulting capability and support relationship-level dynamics across complex programs.

3. Program Ownership, HDD Discipline & Handoffs

• Own programs from discovery and needs analysis through High-Level Design (HDD) development, stakeholder approval, and handoff to LXD and/or vendor partners.
• Produce clear, client-ready HDDs that define the solution architecture, modality approach, scope, design rationale, dependencies, and execution requirements.
• Maintain disciplined post-handoff inform/consult/escalation practices to protect execution quality and continuity.

4. Cross-Functional Coordination & Ecosystem Integration

• Coordinate effectively across LXSS and adjacent learning functions, incorporating operational and experience considerations into the design early in the process.
• Demonstrate fluency in the digital learning ecosystem, including LMS/LXP/LCMS constraints, metadata and tagging considerations, deployment implications, and reporting needs.
• Partner across functions to align program architecture, resourcing, handoffs, and delivery within multi-workstream initiatives.

5. Accessibility, Inclusion, Quality & Governance

• Ensure all solutions align to accessibility standards, inclusive design principles, brand standards, and quality expectations across modalities.

6. Measurement, Continuous Improvement & Experience Iteration

• Design with evaluation in mind, applying impact logic and measurement considerations during solution architecture.
• Use learner feedback, performance data, and operational insights to improve solutions over time in partnership with analytics and service excellence functions.
• Promote an iterative, pilot-and-refine mindset that improves the learner experience after launch when needed.

7. Content Strategy, Modularity & Reuse

• Apply and strengthen content strategy principles that enable reuse, adaptation, modularity, and scalable experience consistency across programs and platforms.
• Evaluate when curation, adaptation, or modular reuse is preferable to custom build and incorporate this into solution recommendations.
• Contribute to content ecosystem alignment and scalable design decisions across the LXSS portfolio.

8. Mentoring, Capability Building & Oversight

• Mentor LXDs and senior specialists by providing coaching on solution design, stakeholder management, and architecture thinking.
• Identify stretch opportunities, support capability growth, and explicitly develop LXA-readiness within the team.
• Review learning assets, prototypes, and outsourced work to ensure strategic intent, design quality, timeliness, and excellent partner experience.
• Provide oversight to contractor and vendor partners as needed, including feedback and quality assurance.

9. Digital & AI-Enabled Innovation

• Use AI and digital tools responsibly to accelerate needs analysis, synthesize SME inputs, explore solution options, and improve design speed and quality.
• Experiment with digital formats, platforms, and AI-enabled capabilities that enhance personalization, relevance, engagement, and speed to impact.
• Stay current on trends in workplace learning, learner experience, content ecosystems, and AI-enabled learning design.

10. Additional Responsibilities

• Support strategic initiatives and special projects as assigned.
• Maintain active awareness of LXSS learning asset types, production models, and portfolio priorities.
• Contribute to the digital maturity, operating discipline, and continuous evolution of the LXSS organization.

Qualifications

• Bachelor’s degree required; Master’s in Instructional Design, Learning Experience Design, Adult Learning, or a related field strongly preferred.
• 6+ years of progressive experience in instructional design, learning experience design, performance consulting, or a related field, with a demonstrated track record leading complex, large-scale learning solutions.
• Advanced English is required
• Deep expertise in instructional systems design, adult learning principles, learner experience design, audience analysis, and performance-based solution architecture.
• Proven ability to lead discovery, needs analysis, and High-Level Design development for complex programs with multiple stakeholders.
• Strong consultative, facilitation, and executive communication skills, with the ability to challenge assumptions and influence decisions through strategic recommendations.
• Experience coordinating cross-functional workstreams and collaborating across learning, operations, analytics, and vendor ecosystems.
• Experience designing for measurement and using data, feedback, and experience signals to inform iteration and improvement.
• Comfort using modern digital and AI-enhanced tools to accelerate analysis, content strategy, and design work; responsible use and sound judgment required.
• Demonstrated ability to mentor others, support capability building, and elevate design quality through coaching and oversight.
• Ability to thrive in a fast-paced, cross-functional environment with shifting priorities and high-visibility work.
• Willingness to travel domestically/internationally up to 10–15%, as needed.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please contact us via https://www.jnj.com/contact-us/careers or contact AskGS to be directed to your accommodation resource.

 

 

Required Skills:

 

 

Preferred Skills:

Adult Learning Theory, Coaching, Cultural Competence, Execution Focus, Facilitation, HR Strategic Management, Instructional Design, Instructional Development, Learning and Development (L&D), Learning Content Design, Learning Culture, Process Improvements, Reporting and Analysis, Talent Management, Technical Credibility, Training Delivery Methods, Training Needs Analysis (TNA)