Housekeeping Supervisor (Full-Time) - The Ben Autograph Collection

Why us?

At The Ben, West Palm Beach, every corner tells a story, and every guest interaction creates a memorable experience. Inspired by the legacy of Byrd "Birdie" Dewey and her iconic Ben Trovato estate, our Autograph Collection hotel blends modern luxury with creativity, sophistication, and a spirit of individuality that feels Exactly Like Nothing Else .

 

Perched along the Intracoastal Waterway in the heart of downtown West Palm Beach, The Ben is more than a destination—it's a place where exceptional hospitality comes to life. As a Barista, you'll be one of the first people guests meet each day, crafting premium coffee and specialty beverages while delivering warm, personalized service that sets the tone for their experience.

 

At The Ben, you'll work alongside a passionate team dedicated to outstanding service, creativity, and professionalism. If you thrive in a fast-paced environment, enjoy engaging with people, and take pride in delivering memorable hospitality, you'll find an exciting opportunity to grow with one of West Palm Beach's premier luxury hotels.

Learn more about our collection of experiences:

• The Ben West Palm —https://www.thebenwestpalm.com/

• Proper Grit —https://www.propergrit.com/

• Spruzzo Rooftop —https://www.spruzzowestpalm.com/

• The Ben Events —https://www.thebenevents.com/

 

Job Overview

Every memorable stay begins with an environment that feels effortless—where every room is impeccably prepared, every public space is inviting, and every detail reflects genuine care. As a Housekeeping Supervisor, you lead the team responsible for bringing that experience to life.

 

More than overseeing daily operations, you inspire a culture of excellence, attention to detail, and pride in craftsmanship. Through thoughtful leadership, coaching, and quality assurance, you ensure every guest space is presented to the highest standards while empowering associates to deliver exceptional service with consistency and care.

 

Success in this role is measured not only by spotless rooms and well-maintained spaces, but by the confidence guests feel when every detail exceeds their expectations. By balancing operational excellence with genuine hospitality, the Housekeeping Supervisor helps create the welcoming, refined atmosphere that transforms a stay into a lasting memory.

Responsibilities

• Supervise the housekeeping staff; providing open communication, training, coaching and counseling and provide performance feedback to ensure maximum efficiency.
• Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
• Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
• Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
• Respond to guest requests, concerns and problems to ensure guest satisfaction. Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.
• Implement emergency training and procedures to ensure appropriate protection of the hotel, guest, staff and company assets.

Qualifications

Education/Formal Training

High school education or equivalent experience.

 

Experience

Experience required by position is from one to two years of employment in a related position with this company or other organization(s).

 

Knowledge/Skills

• Requires working knowledge of Housekeeping and the hotel's services, policies and operations. Working knowledge is generally learned on-the-job.
• Requires supervisory skills.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lifting up to 50 lbs. of linen, supplies, furniture. Pushing up to 50 lbs., pushing housekeeping cart and vacuum cleaner.
• Pulling up to 50 lbs., pulling housekeeping cart and vacuum cleaner.
• Carrying up to 35 lbs. of supplies.
• Ability to communicate information and hotel services to management and guests.
• Ability to inspect guest rooms, public areas, and back of house, and review reports.
• Ability to communicate with guests, on a telephone, and on a two-way radio with associates.
• Ability to interpret reports.
• Bending -picking up supplies, cleaning guests rooms, turndown service, trash removal.
• Occasional kneeling required.
• Mobility -continuous movement throughout hotel. Continuous standing -90% of shift. Climbing stairs, approximately 100 steps 3% of 8 hours. Ladders -approximately 3 feet, 2% of 8 hour shift.
• No driving required.

Environment

Prolonged strenuous physical activity in indoor climate-controlled environment. Excessive heat and humidity in laundry. Inside 95% of shift.

Benefits

• Medical, dental, and vision insurance
• Health savings and flexible spending accounts
• Basic Life and AD&D insurance
• Accrue paid time off
• Community Service, and Holidays
• 401(k) program with employer matching
• Employee Assistance Program
• Tuition reimbursement
• Hotel, restaurant, and lifestyle discounts
• Employee referral bonus program (up to $500 per referral)