Director of Membership

Description

Position Summary

The Director of Membership leads council-wide membership strategy, recruitment, retention, and member experience initiatives across the Central Maryland council. This role oversees membership operations and staff, partners across departments to strengthen girl and volunteer engagement, and serves as both a supervisory leadership role and an active operational presence through participation in recruitment events, community outreach, and membership activities throughout the year.

The Director of Membership works closely with and reports to the Chief Operating Officer and senior leadership to support sustainable membership growth, improve service delivery, and enhance the overall Girl Scout experience.

Key Responsibilities:

Membership Strategy & Growth

· Lead the development and execution of membership recruitment and retention strategies

· Monitor membership trends, community needs, and participation data to inform planning efforts

· Support achievement of council membership goals and performance metrics

· Identify opportunities to expand community outreach and strengthen member engagement

Member Experience & Service Delivery

• Oversee membership support operations and ensure responsive service to girls, caregivers, volunteers, and community partners

• Promote consistent communication and positive member experiences across service areas

• Support volunteer engagement and onboarding efforts in partnership with volunteer experience teams

• Address escalated member concerns and support issue resolution when needed

Staff Leadership & Accountability

· Supervise membership staff and provide coaching, direction, and development

· Establish performance expectations and accountability standards

· Foster a collaborative, customer focused, and mission-aligned team culture.

Community Partnerships & Outreach

· Build and maintain relationships with schools, community organizations, and local partners

· Support recruitment events, outreach initiatives, and community engagement opportunities

· Represent the council in community meetings and partnership discussions as appropriate

Operations & Financial Oversight 

· Assist with budget development and management for membership related initiatives

· Monitor operational effectiveness and recommend process improvements

· Partner with Marketing, Programs, and Product Program teams to support integrated council initiatives

Qualifications

· Bachelor’s degree in business, nonprofit management, communications, education, or related field, preferred

· Minimum 5 years of leadership experience in membership, customer engagement, nonprofit operations, or related field

· Strong relationship building and communication skills

· Demonstrated ability to manage teams, projects, and operational priorities

· Experience analyzing data and using metrics to support decision making

· Commitment to youth development and mission driven work

 Ability to work a flexible schedule, including evenings and weekends. 

  Required Skills & Abilities 

· Ability to work a flexible schedule, including evenings and weekends. 

· Travel throughout the Council's jurisdiction up to 30% of the time. 

· Must possess a valid driver's license, maintain reliable transportation, and be able to travel to meetings, events, and community locations as required. 

Physical Requirements 

· The physical demands described are representative of those that must be met by an employee to successfully perform the  essential functions of this position. 

· Prolonged periods sitting at a desk and working on a computer. 

· Ability to stand, walk, bend, reach, and participate in meetings, community outreach, recruitment events. 

· Must be able to lift and/or move up to 25 pounds on occasion.