- Workplace
- Remote
- Type
- Full-time
- Department
- IT
- Seniority
- Senior
- Closing date
- Today
- Source
- Vincere
Description
Contract Service Designer – NHS / Central Government Experience is Essential
Rate: £TBC but is Inside IR35
Location: Primarily remote with occasional need in London
Duration: Until January (initially)
Role Overview
We’re looking for an experienced Service Designer to support the design and transformation of critical NHS services. You’ll work closely with users, stakeholders, and multi-disciplinary teams to map end-to-end service journeys, identify pain points, and design solutions that are both user-centred and operationally viable.
This role requires someone who can balance strategic service design thinking with hands-on delivery — shaping the vision of services while ensuring designs are practical, inclusive, and deliverable in complex healthcare and government environments.
Key Responsibilities
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Lead the design of end-to-end NHS services, ensuring they meet user needs and organisational goals
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Map complex service ecosystems, identifying opportunities to improve user journeys and remove friction points
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Co-create solutions with users, frontline staff, and stakeholders, ensuring inclusivity and accessibility
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Translate research insights into actionable service blueprints, prototypes, and design artefacts
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Collaborate with product managers, policy leads, business analysts, and technical teams to ensure services are feasible and sustainable
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Champion a user-centred design culture across programmes, advocating for evidence-based decisions
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Communicate service concepts and designs effectively to both senior stakeholders and delivery teams
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Support continuous improvement by measuring and iterating on live services
Required Experience
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5+ years in service design roles, with experience delivering within NHS, central government, or similarly complex public sector environments
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Proven track record in designing and improving end-to-end services in large organisations
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Strong expertise in service mapping, blueprinting, journey mapping, and prototyping
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Deep understanding of user-centred design principles and inclusive design practices
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Experience working with multi-disciplinary agile teams (product, policy, research, engineering, operations)
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Familiarity with service design and research tools (e.g. Miro, Figma, Lucid, Adobe XD)
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Strong communication and facilitation skills — able to bring diverse stakeholder groups together
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Knowledge of public sector service standards (e.g. Government Digital Service (GDS) Service Standard)
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Experience applying design to highly regulated environments, balancing user needs with compliance and operational requirements
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Comfortable with agile delivery practices and tools (e.g. Jira, Confluence)
📩 Apply now or email [email protected] for more information.
