Key Roles and Experiences

• Perform timely and accurate preventative maintenance of medical equipment with a hospital or healthcare system to ensure optimal delivery of healthcare services to patients

• Perform troubleshooting, service repairs and installations of moderate complexity

• Lead communications with customers and serve as escalation point for customer related concerns, including installations

• Own customer issues from dispatch or identification of issue to resolution. 

• Proactively engage with other team members to ensure appropriate solution for the customer

• Leads installations, validations, maintenance, and service repair needs on designated equipment.

• Leverage customer knowledge and relationships to assist customers and service sales with contract and on demand revenue growth.

• Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction

• Adhere to company policies, procedures and hospital protocols to ensure regulatory and compliance requirements are met; ensuring documentation of all work performed is captured daily, including debriefing including metrics and ordering parts

• Partner with the customer and/or the sales team to recommend value-added services that will help the customer run their business more efficiently

• Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues

• Work location: Las Vegas NV micro market servicing the Rocky Mountain service market.

Qualifications/Technical Requirements:

• Educational and Technical Requirements

  • Associate degree in related field or equivalent military education and 4 years of experience servicing electronic equipment

  • Or high school diploma/GED and 6 years of relevant experience

• Technical capabilities in Xray, R&F, Mammo, and UL modalities

• Must have and maintain a valid Driver’s License

• Experience with Web applications as well as Microsoft suite of products

• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

• Ability to be available after hours and/or work a rotating on-call schedule including weekends

• Demonstrated ability to manage multiple, competing priorities while maintaining customer satisfaction

Preferred Qualifications

• Ability to lift, carry push and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time.  Ability to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity. 

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

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