E-Commerce Coordinator

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! 

COMPANY OVERVIEW
Merch Traffic is a leading music merchandising company within the Live Nation family, partnering with top-tier artists to create iconic merchandise offerings across our major lines of business, from touring to retail to online sales. As part of Live Nation Entertainment, the global leader in live entertainment, Merch Traffic supports creative merchandising strategies that bring fans closer to the artists they love.

THE ROLE

The E-Commerce Coordinator will provide day-to-day operational and administrative support across the e-commerce division, helping ensure product, inventory, launch and store information is accurate, organized and up to date across our portfolio of artist web stores.

The role will work closely with E-Commerce Managers and cross-functional partners to support product set-ups, launch readiness, inventory management, reporting, order-related needs, merchandise transfers and ongoing store maintenance. The Coordinator may also manage a select group of artist stores as needed.

WHAT THIS ROLE WILL DO

E-Commerce Operations & Team Support

• Provide day-to-day operational and administrative support to E-Commerce Managers across the company’s portfolio of artist stores.

• Coordinate product set-ups and ensure product information, pricing, imagery, inventory and other required details are accurate and complete.

• Liaise with vendors, tour representatives, labels and partner warehouses to support the accurate and timely receipt and set-up of merchandise.

• Support inventory reviews, purchasing requests, stock reconciliation and merchandise transfers between warehouses, tours and other locations.

• Assist with order-related issues and coordinate with fulfillment and customer service partners as needed.

• Help identify, track and follow up on outstanding operational needs to keep launches and day-to-day store activity moving forward.

• Support the broader e-commerce team during high-volume launches, holiday periods and other key initiatives.

Launch Readiness & QA

• Maintain project trackers, Asana tasks and launch checklists to help ensure deadlines, deliverables and follow-ups are documented and completed.

• Support pre-launch QA across artist stores, including product details, pricing, imagery, inventory, links and basic store functionality.

• Work with E-Commerce Managers and cross-functional teams to identify and follow up on outstanding launch requirements.

Reporting & Data

• Assist with recurring e-commerce reporting and data pulls.

• Maintain e-commerce trackers and dashboards, helping ensure information is accurate, organized and up to date.

• Support the team with ongoing reporting needs and basic performance tracking as needed.

 Store Management & Merchandising

• Support front- and back-end maintenance and merchandising across artist web stores.

• Manage a select portfolio of artist stores as needed, with oversight from E-Commerce Director and Managers.

• Build and maintain products, collections, promotions and other store content following e-commerce best practices.

• Help keep stores current and aligned with artist branding, release cycles, anniversaries and seasonal initiatives.

• Update product positioning and merchandising to maintain a fresh and relevant assortment.

• Partner with the marketing team to support email, social and other promotional campaigns.

WHAT THIS PERSON WILL BRING

• 2+ years of e-commerce, digital retail, merchandising or related experience; Shopify experience strongly preferred.

• Experience with product set-up, order management and/or inventory management.

• Experience with project management tools such as Asana is a plus.

• Highly organized with strong attention to detail and the ability to manage multiple priorities simultaneously.

• Comfortable working with spreadsheets, reporting and large amounts of product and inventory information.

• Strong written and verbal communication skills.

• Proactive and collaborative, with the ability to follow through across multiple internal and external partners.

• Comfortable working in a fast-paced environment with tight deadlines and shifting priorities.

• Ability to provide additional support during key launches and peak business periods as needed.

• Experience in music, entertainment, fashion or consumer products is a plus.

• Photoshop and basic web design skills are a plus, but not required.

BENEFITS & PERKS

Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:

• HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)

• YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days

• WEALTH: 401(k) program with company match, stock reimbursement program

• FAMILY: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support

• CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment

• OTHERS: Volunteer time off, crowdfunding match

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. 

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

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The expected compensation for this position is:

$23.85 USD - $29.81 USD Hourly

** Pay is based on a number of factors including market location, qualifications, skills, and experience.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.