Front Desk Assistant

Description

Location: Seattle, WA Capitol Hill Neighborhood

Compensation: $22.00 - $26.50 hourly

Benefits: Medical HMO, dental and vision insurance is free for employee only coverage

Everyone has the right to a quality, affordable home. At Community Roots Housing, this truth drives our work. By embracing community-led development and engaging in deep-rooted partnerships, we’re fostering vibrant, equitable communities where everyone has access to safe, affordable and welcoming homes. Today, with nearly 40 apartment buildings – over 2,000 residents -- we continue our commitment to build community with and for people. We are a top performing, high-capacity not-for-profit corporation with an innovative portfolio throughout the Seattle area. Our buildings have won numerous awards from HUD, Urban Land Institute, Affordable Housing Finance Magazine, Future wise and other community development awards. 

Job Summary:

Community Roots Housing is looking for a Front Desk Assistant to function as the initial point of contact for phone, email and walk-in inquiries. This position provides support to office staff in a variety of capacities, including telephone coverage, processing of letters and applications, and assisting with completion of specially assigned projects. This is a full time, non-exempt (hourly) position. Traditional work hours are Monday through Friday 8:00 am to 5:00 pm with one hour for lunch from 12:00pm-1:00pm. The Front Desk Assistant will report to the Office Manager as a member of the Admin Department and will work to support residents and office staff. 

Duties and Responsibilities:

• Seamlessly multitask between telephone calls and walk ins to provide basic information about Community Roots Housing (CRH), available housing, and application process.
• Provide stellar customer service in a fast-paced environment
• Answer phone calls and direct inquiries to the appropriate staff member
• Greet all visitors and inform the staff if appointments are here
• Monitor visitor access and maintain security awareness
• Collect rent checks and provide receipts for resident records
• Providing de-escalation as necessary
• Receive packages and notify employees or Property Manager if tenant package was received
• Monitor Conference Room inbox; book reservations; and maintain communication.
• Work with IT & HR on new hire tasks: alphabetizing mailboxes, nameplates, certain website access, employee photos and badges, delivering keys, etc.
• Maintain full level of copy paper for both office printers.
• Make sure all conference rooms are clean and have sanitation-related items
• Maintain and organize front of house area as well as other areas as needed
• Deposit Finance Check Deposits (KeyBank, Banner, Chase & Heritage Bank) (Check deposits are listed here. 
• Take all outgoing mail to the downstairs mailbox before EOD
• File processed checks by building weekly, and maintain check tracking log for retention period (physical cancelled checks will be retained on-site for 90 days from date of deposit) 
• Process & Provide Rental Verifications when requested 
• Clerical work and processing for Reasonable Accommodations for residents
• Perform data entry, compose letters, email, calendaring for general staff
• Mail HUD applications, receipts, etc. when requested
• Monitor incoming faxes and distribute accordingly
• Review and submit inventory 
• Data Entry in Excel and software systems 
• Provide backup support for Board Meetings and Committees 
• Take effective meeting minutes and review in a timely manner
• Provide back up report for processing mail
• Assist operations with processing resident accommodations
• Performs basic clerical functions including filing, copying, scanning; and other general support as needed

Admin Team Participation & Support

• Special event support (birthdays & service anniversaries)
• Support Staff Events with Events Committee
• Participate in weekly supervision meetings with Office Manager
• Participate in monthly Admin Team meetings
• Support All Staff meetings and all staff events (picnic, holiday gathering, etc.) with in-persons event prep & coordination, compiling presentation slides, etc
• Due to certain Staff Events, this position may need to stay late but will be made aware in advance. 
• Other general support for Admin team and administrative duties as assigned. 

Requirements

Minimum Qualifications:

• High School diploma or GED 
• Advanced communication skills with a passion for helping people
• Data entry experience
• Experience with de-escalation
• Attention to detail and solid follow-up skills
• Ability to communicate effectively with people of diverse personalities, cultures, and communication styles
• Excellent organizational skills
• Maintain a high degree of confidentiality

Preferred Qualifications:

• Previous non-profit or affordable housing experience
• One year of general office support
• Experience working with the Microsoft Office Suite
• Knowledge of and/or training in Federal Housing Laws and Landlord/Tenant Laws

Supervisory Responsibility:

None

Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that may be required of the employee. Duties, responsibilities, and activities may change or be assigned at any time without notice.

Employee Benefits:

• Medical HMO, Dental and Vision is free for employee only coverage with Medical PPO buy up available
• Accrual of 22 days of PTO in your first year of employment
• 13 paid holidays
• 2 personal days
• Sick Time
• ORCA regional business passport
• Employer paid basic life insurance and disability insurance 
• SupportLinc employee assistance program
• Medical Flexible Spending Account (FSA) and Dependent Care FSA 
• Retirement: employee contribution through the Department of Retirement Systems Deferred Compensation Program, employer contribution of 2% annually through Fidelity SEP IRA

Community Roots Housing is an Equal Opportunity Employer. All qualified applicants are encouraged to apply. Community Roots Housing is a “Ban the Box” employer. However, per Federal Department of Housing and Urban Development requirements, any candidate selected for this position must undergo a criminal history background check prior to employment.