ServiceNow Solution Architect

We shape the future of work – shape it with us!
 
We are TAKKT – an international, listed company with strong brands such as kaiserkraft, ratioform, BIGDUG, FRANKEL, Gerdmans and Runelandhs. As a leading provider in B2B omnichannel commerce, we create powerful and sustainable solutions that make working life easier and better.

Join TAKKT Group – we are looking for motivated employees in Budapest to strengthen our team as a ServiceNow Solution Architect to shape new worlds of work!

As the ServiceNow Solution Architect, you will design, lead, and optimize ServiceNow solutions that support enterprise IT service management and business process needs. You will be part of an enterprise service management team with a developer, a demand manager supported by an external service partner who supports us in ServiceNow development.

Where You Make An Impact

• Lead the design and architecture of ServiceNow solutions

• Translate business requirements into scalable technical solutions and process designs

• Define platform standards, governance, and best practices for ServiceNow configuration and customization

• Work closely with stakeholders, process owners, developers, and administrators to ensure solutions align with business objectives

• Review and validate technical designs, integrations, workflows, and data models

• Provide architectural guidance for ServiceNow implementations, upgrades, enhancements, and optimization initiatives

• Ensure solution performance, maintainability, security, and compliance

• Support integration design between ServiceNow and external systems using APIs and other integration methods.

• Participate in platform roadmap planning and continuous improvement initiatives.

What Makes You Be the Perfect Fit

• At least 3 years of strong hands-on experience with ServiceNow platform architecture and implementation.

• Experience with AI in ITSM, including automation, virtual agents, ticket classification and knowledge management

• Deep knowledge of ITSM processes such as Incident, Major Incident, Problem, Change, Request, and Knowledge Management

• Experience with ServiceNow data model, workflows, Flow Designer, UI policies, business rules, and ACLs

• Experience designing scalable, secure, and supportable solutions in enterprise environments

• Strong analytical and problem-solving skills with the ability to make architectural decisions

• Excellent communication and stakeholder management skills

• Ability to work across technical and non-technical teams and explain complex concepts clearly

• Experience with ServiceNow CMDB and asset-related processes is highly desirable

• Relevant ServiceNow certifications such as CSA, CIS, or CAD are preferred

Because You Matter

• Competitive salary and benefits package.

• Flexible working hours with a hybrid model require 60% office presence.

• Cafeteria with multiple options in the amount of gross 40,000 HUF

• Private health insurance after 3 months’ probation

• Modern office location with ergonomic workspaces, and a collaborative atmosphere

Ready To Join Us?
Then apply now and become part of the TAKKT family. Together we create impactful, efficient and sustainable solutions designed to improve and simplify our customers’ workplace experience – for our customers, for us, and for YOU – shape new worlds of work!