ServiceNow Solution Architect

Req ID:

JR114311 ServiceNow Solution Architect

Our vision is to transform how the world uses information to enrich life for all.

Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.

Key Responsibilities

1\. Solution architecture and design governance

• Own end-to-end architecture for assigned ServiceNow products — from discovery and design through release, adoption, and lifecycle improvement — producing artifacts such as blueprints, integration patterns, and decision records.

• Lead architecture reviews and design-authority forums for assigned products; approve designs within delegated authority and escalate enterprise-wide or exception decisions to the Platform Architect.

• Establish platform guardrails, reusable patterns, and coding/integration standards, and review internal and vendor designs for alignment, security, and technical-debt impact.

2\. Demand intake, product ownership, and prioritization

• Serve as the functional/technical owner for assigned application areas and primary platform-facing partner to business Product Owners.

• Qualify and shape new ideas, enhancements, and technical debt into ready features, epics, and stories, using a transparent value-based prioritization method (e.g., WSJF).

• Represent assigned products in Demand Board, roadmap, and release/funding discussions.

3\. Integration, data, CMDB/CSDM, and AI architecture

• Design integration approaches (IntegrationHub, APIs, events, MID Server) and define data ownership, quality, and lifecycle expectations for assigned products.

• Apply CMDB/CSDM, Service Graph, and service-modeling principles where relevant, and guide adoption of Now Assist, AI agents, MCP, and related AI governance patterns.

4\. Delivery enablement and platform-health stewardship

• Partner with developers, analysts, and vendors to remove technical blockers; build prototypes/proofs of concept and perform code and integration-pattern reviews.

• Provide selective quick-turn fixes for executive or critical US-hours needs and first-pass technical triage for severe issues, without owning the incident queue or on-call rotation.

• Maintain the product architecture roadmap, support upgrade/release planning, and prioritize technical debt and platform-health improvements; mentor developers on reusable patterns.

5\. Business partnership, adoption, and vendor leadership

• Facilitate discovery/design workshops, demonstrate capabilities in business terms, and convert underused licensed capabilities into adoption opportunities.

• Provide technical direction and design governance to implementation partners and vendors, validating deliverables and ensuring knowledge transfer to operations.

Required Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent practical experience.

• 8+ years of enterprise platform/application delivery experience, including 5+ years hands-on ServiceNow experience across architecture, configuration, integration, and lifecycle ownership.

• Proven ownership of solution architecture in a large enterprise (multiple business units, tenants, or regions), translating business goals into scalable, secure, and supportable designs.

• Experience leading architecture reviews, setting standards, and influencing senior business and technical stakeholders.

• Current hands-on knowledge of Flow Designer, IntegrationHub, scoped applications, JavaScript, ServiceNow APIs/REST/SOAP, and security controls.

• Agile product delivery experience (backlog refinement, prioritization, release planning); strong communication skills; able to work from Boise across US and global time zones.

• Experience with the latest ServiceNow AI out of the box and non-ServiceNow capabilities including MCP, Tools, AI Studio, Now Assist Skills, Agents, A2A interactions, Agentic workflows and orchestration and similar.

• Architecture/implementation experience across ServiceNow domains such as ITSM, ITOM, ITAM, CMDB/CSDM, AIOps, CSM, CRM, HRSD, SecOps, or SPM.

• Experience with Service Graph, Discovery, Service Mapping, and CMDB governance/data certification.

• Experience integrating ServiceNow with enterprise ERP/HR/CRM/identity/security systems in a 24x7 global environment, including release automation, deployment, and instance/clone governance.

Certifications

• ServiceNow Certified System Administrator (CSA) — required or expected shortly after hire; Certified Application Developer (CAD) strongly preferred.

• Certified Technical Architect (CTA) or Certified Master Architect (CMA) highly valued; relevant Certified Implementation Specialist (CIS) certification(s) for the assigned portfolio preferred.

• ITIL 4 Foundation and Agile product certification (e.g., SAFe POPM, CSPO, PSPO) preferred.

Job Profile(s):

Software Development Engineer 4

Relocation Level: TBD

Before Getting Started

Please review Micron’s Internal Job Application Policy on your regional PeopleNow Career Opportunities page before searching and applying for jobs. Note in particular that:

• Hiring managers may view your performance appraisals, original resume, transcripts or other performance-related documentation in your personal file. This information will be held in confidence.
• If you are selected to interview for a position, you must notify your direct supervisor before participating in the interview process.

As a world leader in the semiconductor industry, Micron is dedicated to your personal wellbeing and professional growth. Micron benefits are designed to help you stay well, provide peace of mind and help you prepare for the future. We offer a choice of medical, dental and vision plans in all locations enabling team members to select the plans that best meet their family healthcare needs and budget. Micron also provides benefit programs that help protect your income if you are unable to work due to illness or injury, and paid family leave. Additionally, Micron benefits include a robust paid time-off program and paid holidays. For additional information regarding the Benefit programs available, please see the Benefits Guide posted on Benefits | Micron Technology, Inc

Micron is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, citizenship status, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

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