Social Media Community Executive (Freelancer)

Overview

If you’re curious, authentic, have excellent English reading / writing skills, enjoy interacting with people on Social Media and want to work in an award-winning Agency, then you might want continue reading this! We are looking for a Social Media Community Executive to be part of our growing team of Social Media agency, Publicis Chemistry.The Social Media Community Executive is responsible for ensuring active and engaged social communities (i.e., Facebook, Twitter, YouTube, Instagram, etc.). The role is also responsible for monitoring online conversations, and participating in those conversations to build client product visibility as well as support brand awareness and engagement at local market level.

Responsibilities

Primary responsibilities include:

• Manage content for social media conversations and activities
• Maintain a good relationship between the client and the agency
• Manage VOC (voice of the consumer) and escalate as necessary and appropriate; monitor conversations and user-generated comments and escalate to internal and client stakeholders as necessary
• Post content for feeds and discussion-starter topics including writing Facebook status updates, tweets, blog posts, etc. in alignment with global/local client social strategies
• Manage daily operations of page/channel including themes/skin/layout changes when appropriate
• Maintain editorial calendars
• Adhere to the standard practices guide for social channel responsibilities and guidelines
• Review and respond to user-generated comments in order to foster a positive community and add value to the users’ experience as outlined in the schedule
• Enforce Social Media Guidelines as defined by global/local client social media strategies

May also be required to:

• Identify, locate and engage advocates and influencers within the various social community sites to foster dialogue and allow discussions about client’s products and promotions/campaigns
• Pull and interpret data using a basic analytics report template during campaign/promotions to highlight key findings from social media forums; key areas of the report template may include:
  • Activity on pages/channel management
  • Community activity (fans, posts, comments, conversation topics, etc)
  • Moderation actions (posts, comments and content removal and/or banning)

Qualifications

• Fresh graduate or a year of work experience, preferably in digital and/or social media marketing
• Undergraduate degree, preferably with specialty in communications, marketing, public relations, or journalism
• Digitally savvy
• Understand popular social networks including design, functionality and users
• Excellent writing skills and communication skills Attention to detail
• Must operate well in a matrix and multi-agency environment
• Self-starter

Additional Information

• Generous leave entitlements, including birthday leave, rest day and family care leave.
• Office closure for World Mental Health Day 10th October.
• Additional Company closure for all 4 major festive Celebrations
• Cashless comprehensive medical coverage, including access to a panel clinic, dental and optical care.
• Life and personal accident insurance and group hospitalization and surgery.
• A hybrid working schedule and with Friday disconnects.
• Rest Relax & Recharge - office closure last week of December every year.
• Phone Allowance