Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

As we are building our new in-house Service & Repair Customer Care organization, we are looking for a Customer Care Supervisor, who is passionate about delivering exceptional services and who thrives in a fast-moving environment.
This role is ideal for professionals who enjoy supporting and developing others, solving complex challenges and helping teams succeed in a fast-changing environment. You will play a key role in creating a high-performing, customer-focused culture, while ensuring exceptional service delivery in a highly regulated MedTech environment.
Your work will directly support healthcare providers and ultimately contribute to patient care.
We are looking for professionals who are ready to take the next step in their career and combine strong customer care expertise with leadership potential and a passion for operational excellence.

This position is based in Poland, Warsaw and follows a hybrid work arrangement, with a combination of office-based and remote work. Travel is expected to be minimal and primarily associated with business meetings, training, or organizational initiatives.

Primary responsibilities:

• Lead, coach and develop a team of Customer Care Representatives and Specialists to deliver high-quality customer support and achieve performance objectives.
• Monitor and manage daily operations, workforce allocation, service levels and key performance indicators to ensure efficient and effective service delivery.
• Manage complex customer escalations and drive timely resolution through collaboration with internal and external stakeholders.
• Partner with Service & Repair and cross-functional teams to ensure alignment with operational requirements and customer care processes.
• Drive accountability, customer focus and continuous improvement across the team through regular performance management and coaching activities.
• Lead the implementation and adoption of process improvements, system enhancements and organizational change initiatives.
• Analyze operational performance data, identify improvement opportunities and implement corrective actions to improve outcomes.
• Ensure compliance with quality standards, regulatory requirements, audit expectations and company policies.

Required qualifications:

• Bachelor's degree and 4+ years of experience in customer service, customer operations, service support, or a related customer-facing operational environment; or an advanced degree with 2+ years of experience.
• Experience managing customer escalations, resolving complex issues and balancing multiple operational priorities.
• Experience analyzing operational performance metrics and implementing solutions to improve service delivery.
• Professional proficiency in English and at least one additional European language.
• Experience collaborating with multiple stakeholder groups across functions and organizational levels.

Preferred qualifications:

• Previous people leadership experience, including direct management, team supervision, or formal performance management responsibilities.
• Experience leading projects, coordinating operational activities, or serving as a subject matter expert.
• Experience with continuous improvement methodologies, operational excellence initiatives, or process improvement projects.
• Experience coaching, mentoring, or supporting the professional development of colleagues.
• Experience within healthcare, medical technology, technical services, or another regulated industry.
• Experience using enterprise resource planning, customer relationship management, or service management systems such as SAP, Salesforce, or similar platforms.

 

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

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Recruitment Fraud Alert 

We are aware of phishing scams targeting job seekers. Please keep the following in mind: 

Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. 

Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate. 

If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments. 

If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at [email protected]. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

 

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik:  France: 59,200.00 EUR - 88,800.00 EUR | Netherlands: 64,400.00 EUR - 96,600.00 EUR | Poland: 174,400.00 PLN - 261,600.00 PLN | 

 

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).