Employment Type:

Full time

Shift:

Description:

POSITION PURPOSE

Provides oversight and support of workflows and functions in accordance with experience, education, and established standards. Coordinates complex initiatives and facilitates multidisciplinary teams in support of Quality, Safety, Risk Management, Accreditation, Experience of Care, and Infection Prevention (QSRAEI) priorities.  Supports the development and continuous improvement of policies, procedures, and operational processes. Works closely with leadership to maintain efficient and effective operations, support regional initiatives, and advance organizational quality and performance goals. May partner with leadership in the selection, orientation, and development of team members. Works collaboratively to ensure customer needs are met and operational objectives are achieved.

WHAT YOU WILL DO

Work Focus: Coordinates operational, technical and/or clerical support services that enhance or improve coordination and flow of department processes and core work across Quality, Safety, Risk Management, Accreditation, Experience of Care and Infection Prevention (QSRAEI). Plans and organizes workflows, prioritizes customers' needs, and coordinates departmental, regional and system initiatives. May lead teams or improvement projects; serves as a mentor. Creates and maintains procedural standards and records as appropriate for role. Develops and maintains educational programs for team members, including new employee orientation.

Process Focus: Collaborates on performance improvement activities as indicated to achieve program efficiency, regulatory readiness, patient safety, quality performance and patient experience. Works closely with QSRAEI leadership to help identify opportunities, develop solutions, coordinate improvement efforts, and facilitate teams through implementation and resolution. Supports regional, statewide and system-level initiatives as assigned. Utilizes multiple system applications for data collection and management. Incorporates knowledge of Trinity Health policies, practices and processes to ensure quality, confidentiality and safety are prioritized. Demonstrates knowledge of departmental processes and procedures and the ability to readily acquire new knowledge.

Communication: Employs effective and respectful written, verbal and nonverbal communications. Develops an environment of mutual confidence and trust through collaborative relationships. Effectively communicates goals, standards, program expectations, service performance, project status and how the work serves Trinity Health objectives. Facilitates collaboration among multidisciplinary teams and proactively recognizes, addresses and/or escalates organizational, operational, project or team conflicts.

Environment: Performs work in a caring, collaborative and safe manner that complies with regulatory standards. Maintains a safe, functional and organized workspace environment. Stewards productive use of resources (e.g., people, financial, equipment, supplies, materials) to achieve assigned commitments, experiences and quality standards. Accountable for continuous role-based self-development and leadership growth. Supports the professional growth of team members and contributes to a culture of continuous improvement. Self-monitors and initiates corrections and/or seeks assistance or guidance when needed.

Maintains a working knowledge of applicable Federal, state and local laws/regulations, Trinity Health Integrity & Compliance Program and Code of Conduct, as well as other policies, procedures and guidelines in order to ensure adherence in a manner that reflects honest, ethical and professional behavior and safe work practices.

MINIMUM QUALIFICATIONS

• Bachelor's degree in related field. Master's degree preferred.
• Three years of related healthcare experience.
• Job-related certification within three years of hire is preferred.
• Demonstrated project management, team facilitation, and process improvement skills preferred.
• Experience coordinating complex initiatives and working with multidisciplinary teams preferred.

POSITION BENEFITS AND HIGHLIGHTS

• Competitive compensation.
• Full benefits package including Medical, Dental, Vision, PTO, Life Insurance, Short and Long-term Disability.
• Benefits effective Day One! No waiting periods.
• Retirement savings plan with employer match.
• Opportunity for growth and advancement throughout Trinity Health.
• Tuition Reimbursement.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.