Service Technician

Service Technician

At Fresenius Medical Care, we are the global leader in kidney care, committed to improving the lives of patients with chronic kidney disease. Our mission is to deliver high-quality, innovative products, services, and care across the entire healthcare journey. Guided by our vision—“Creating a future worth living. For patients. Worldwide. Every day.”—we work with purpose and compassion, supported by a global team of over 110,000 employees.

Within our Care Enablement segment, we develop and provide life-sustaining medical products, digital health solutions, and therapies that empower clinical teams and improve patient outcomes. Our FME Reignite strategy drives transformation through innovation, efficiency, and sustainable growth.

Our values guide how we work:

• We Care for our patients, each other, and our communities
• We Connect across teams and borders to deliver excellence together
• We Commit to doing things the right way— growing with purpose and leading kidney care with integrity and innovation

Global Commercial, a function within Care Enablement, unites Sales, Marketing, Global Sales Excellence, and Global Technical Operations. This team delivers high-quality medical devices, technical services, and effective commercial strategies across global markets, advancing our mission to improve patient lives. Join our passionate team and help shape healthcare worldwide!

As a Field Service Technician, your role will focus on ensuring the optimal performance, reliability, and uptime of Fresenius Medical Care equipment through preventive maintenance, troubleshooting, repairs, and technical support. You will work closely with customers, clinical staff, and internal teams to deliver high-quality service, resolve technical issues, and maintain strong customer relationships. In addition, you will be responsible for accurate service documentation, spare parts management, and supporting continuous improvement initiatives in line with company standards and procedures.

Your Responsibilities:

• Perform preventive maintenance, troubleshooting, and repair activities to ensure maximum equipment uptime and reliability.
• Provide timely and professional technical support to customers, ensuring high levels of service quality and customer satisfaction.
• Maintain accurate service documentation, reports, and system records in line with company procedures and quality standards.
• Manage spare parts inventory and support efficient service operations to achieve first-time fix objectives.
• Collaborate with internal teams and customers to support equipment installations, evaluations, and continuous improvement initiatives.

Your Profile:

• Technical high school education in Electrical Engineering, Electronics, Mechatronics, Biomedical Engineering, or a related field.
• Experience in field service, technical maintenance, troubleshooting, or repair of technical equipment.
• Strong problem-solving skills with the ability to diagnose and resolve technical issues independently.
• Customer-oriented mindset with strong communication and relationship-building skills.
• Comfortable working in a dynamic environment, including travel, site visits, and occasional on-call support.
• Good organizational skills with attention to detail in documentation and reporting.
• Knowledge of SAP, service management systems, or medical devices is considered an advantage
• Valid driver's license (Category B) and willingness to travel regularly to customer sites.

Our Offer For You:

There is a lot you can discover at Fresenius Medical Care, regardless in which field you are an expert and how much experience you have -  all dedicated to your professional journey.

• Whether in front of or behind the scenes - you are helping to make ever better medicine available to more and more people around the world
• Individual opportunities for self-determined career planning and professional development
• A corporate culture in which there is enough room for innovative thinking - to find the best solution together, not the quickest one
• A large number of committed people with a wide range of skills, talents and experience
• The benefits of a successful global corporation with the collegial culture of a medium-sized company