Asia Wealth Management, AMT Risk, Vice President, Hong Kong

About The Department 

Morgan Stanley Private Wealth Management provides highly customized financial advice, investment solutions and brokerage services to individuals, families and foundations. As Morgan Stanley’s premier service for individuals and families with significant means, we specialize in providing our clients with custom-tailored financial solutions and a level of sophistication and access to expertise and investments typically reserved for large corporations, financial institutions and governments.

Within Private Wealth Management the Account Management Team (AMT) is responsible for the KYC life cycle processes such as client onboarding, trigger event and AML periodic review.   AMT staff based in Hong Kong and Singapore cover PWM Asia and the staff based in Sydney and Melbourne cover WM Australia.   

About the Role 

This role will be responsible for identifying and implementing functional design changes to simplify and improve the client lifecycle management KYC processes and standards.  This will include a front to back review of the account onboarding process and post onboarding process; providing solutions to streamline both processes and implement initiatives to improve production rates.  This role will be based in Hong Kong but will cover both Asia and Australia.  

Duties and Responsibilities 

• The ideal candidate will have experience working at other private banks in Hong Kong/Singapore in a first line client lifecycle management leadership role and have experience in process optimization and/or design of client lifecycle management processes.    
• Identify new account opening and post onboarding process improvements, synergies and enhancements and present recommendations
• Manage and undertake end-to-end project tasks including requirement analysis/documentation to implementation support
• Collaborate with stakeholders in PWM Asia and WM Australia on new account onboarding and post onboarding enhancements and implementation status
• Develop KPIs to measure current state and impact of enhancements on improving new account onboarding and post onboarding process
• Evaluate project performance post implementation and resolve any issues with stakeholders
• Maintain project plans and governance, including tracking and deliverables monitoring

Requirements

• Experience in process optimization and/or design
• 10 plus years of experience in client onboarding, client due diligence and/or related areas
• Has a good understanding of regulations related to KYC and EDD
• Management of operational and functional teams
• Strong project management, analytical and organizational skills
• Confident interacting with senior stakeholders, including experienced process owners and subject matter experts
• Experience in Agile development practice, Lean Methodology, Design Thinking or User Centered Design is a plus
• Excellent verbal and written communication skills
• Ability to adapt and work efficiently in a fast-paced environment
• High attention to detail and a solution focused mindset. Experimental and flexible

Education and Experience

• Bachelor’s degree required or equivalent education or experience
• 10+ years plus relevant working experience in the financial services industry
• Previous experience in KYC and client lifecycle management within a top-tier private bank
• Fluent in English

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years.  Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices​ into your browser.

Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background.  Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.

Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.

For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.