Phone Business Manager - Retail (South)

Department: Retail Sales

Employment Type: Permanent - Full Time

Location: Nigeria

Reporting To: Phone Business Manager - Retail (Nigeria)

Description

What you would be expected to do

• Store Network Performance - own regional sales delivery across all Sun King Shops and Partner Stores; track daily sales per store; diagnose and fix unproductive outlets fast; recommend activation, remediation, or exit for stores that fail productivity or portfolio thresholds, using the Partner Store Assessment framework for every new outlet before it trades.
• PSE Management & Development - recruit, onboard, and supervise PSEs per Sun King HR guidelines; ensure Litmos certification within 2 weeks of onboarding; run weekly store visits and structured coaching (pitch, PayGo value proposition, financing language, platform use); manage rosters, coverage, and PSE performance reviews; maintain optimum headcount.
• Sales Quality & Collections - own origination quality at store level: customer screening, documentation, approved financing terms; monitor FPD and store-level PAR30 daily; execute follow-up procedures on arrears with the call centre and field ; escalate outlet-level risk patterns (mis-selling, cluster delinquency, fraud indicators) to the Phone Business Manager – Retail with evidence.
• Inventory & Merchandising - manage stock across stores: requisition, secure custody, reconciliation, and inter-store balancing, with replenishment gated on store portfolio quality; enforce brand merchandising, POS display, pricing, and contractual compliance in every outlet; zero tolerance on stock variance.
• Partner Relationships & Reporting — maintain strong working relationships with partner store owners, resolving operational issues before they become commercial ones; coordinate with regional agent-channel management so retail and agent activity complement rather than cannibalise; submit accurate weekly reports on deadline; feed field intelligence; rival retail financing plays, pricing pressure, customer objections; up the channel.

You might be a strong candidate if you

• Hold an HND/BSc in a business-related field with 4+ years' experience in retail sales, telco/device retail, or branch/multi-store operations.
• Have managed in-store sales staff across multiple locations.
• Have PAYG, device financing, or installment-credit exposure (solar an advantage, not a requirement).
• Know the assigned region's retail corridors and trade clusters.
• Strong retail floor management and multi-site supervision; relationship management with store owners.
• Digital literacy — CRM, Looker, stock tools; coaching and communication strength; disciplined with data.
• Excellent evaluation skills with proficiency in using data to drive resolutions (Excel, CRM tools).
• Deep knowledge of collections processes and credit management in a low-income customer segment.
• Willingness to travel across the region.

What Sun King Offers

• Professional growth in a dynamic, rapidly expanding, high-social-impact industry
• An open-minded, collaborative culture with enthusiastic colleagues driven by the challenge of innovation and making a profound impact on people and the planet.
•  A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
•  Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun King Center for Leadership.