Production Support Analyst

This role provides application support for FNZ business, it involves issue management from external and internal clients to meet KPIs and SLAs and to liaise with other areas of FNZ to ensure a robust and scalable production environment for all FNZ’s customers.

Team Responsibilities

• Application Support – ensure that the application is working correctly as deployed.

• Issue Management – analyse, investigate, and allocate for resolution and closure for all issues.

• Change Management – support testing and release process for production fixes.

• Project Handover – facilitate the transition between project support and production support for all change.

• Service Support – support the Service Managers in delivering FNZ services within KPIs, SLAs and contractual obligations.

Role Responsibilities

• Monitor issues log - to maintain the quality of information on the issue log to allow for full investigation, resolution, and closure of all queries.

• Diagnosis and Problem Solving - identify, troubleshoot and resolve production issues.

• Collaborate with colleagues, operational/client-servicing staff and other users to produce long term scalable root cause solutions that adhere to procedural and regulatory compliance requirements.

• Work with developers, analysts and testers to ensure that production fixes and business process changes are fit for purpose.

• Other tasks - undertake any other projects/tasks as may reasonably be required to facilitate the smooth operation of the production environment.

Experience Required

• English on at least communicative level.

• University degree in IT, Finance or similar.

• Intermediate computer skills and basic knowledge of SQL.

• Ability to learn quickly in a dynamic fast-paced industry.

• Self-motivated, confident, and a delivery focused working style.

• Problem-solving abilities and keen attention to detail.

• Excellent organization, administration and time management skills.

• Good team communication skills, confident in dealing with internal and external clients.

• Experience in Finance, IT or project management desirable but not essential.

Opportunities

• Be part of a highly successful, rapidly growing, global business that is leading the delivery of financial services via cloud computing and partners with some of the world’s largest companies;

• Remuneration and career advancement is based on individual contribution and business impact rather than tenure or seniority;

• We provide significant financial rewards for high performing individuals; and

• We provide global career opportunities for our best employees at any of our offices in the UK, EU, US and APAC.

At FNZ, we recognize that diversity, inclusion and accessibility are important factors for our success. We embrace the unique perspective and capabilities of our current and future employees, which will help us continue to drive innovation and achieve our business goals. Recruitment decisions at FNZ are made in a non-discriminatory manner where all employees are valued and respected. In particular, we want to ensure accessibility needs are well supported thus, ensuring our recruitment process is fair and equitable for all applicants.

Please let us know if there is any support we can provide to ensure FNZ’s recruitment process is fully accessible to you.

FNZ Intends to comply to the EU Pay Transparency Directive