Customer Service Representative

Description

Responsible to be knowledgeable and educated in our company products and service. Provide professional, accurate, and excellent customer service. Speak clearly, politely, and respectfully to all customers. Promptly answer customer calls and respond timely to all emails and inquiries.  

Essential Functions and Responsibilities:

· Sell company products and services to customers by processing orders, price and delivery inquiries, providing technical and application information, soliciting customer orders and suggesting additional products in a fast multi-tasking environment.

· Ensures will-call area is organized, functional, and all orders are accounted for.

· Maintains responsibility of orders from quote to invoice.

· Select and specify a variety of products utilizing a variety of vendors.

· Process customers’ orders and send requested order acknowledgements.

· Review customer purchase orders for special conditions/documentations.

· Check availability and verify ship date if not in stock.

· Increase order size by suggesting related items, explaining features, and checking customer’s buying history.

· Process and expedite orders, customer returns and returns to vendors in an accurate and timely manner.

· Works closely with buyers to locate product and ensure timely delivery.

· Communicates effectively and participates positively as a member of the front counter sales team.

· Willingness to be flexible, including working overtime, and performing responsibilities not specifically identified in the job description and assuming new responsibilities for the betterment of Austin Hose.

Requirements

· High School Diploma or GED equivalent preferred.

· 1-3+ years’ experience in Customer Service related Industry and Sales preferred.

· Ability to quickly learn and become proficient with Austin Hose warehouse and delivery methods, techniques, and procedures.

· Ability to use MS Office, proficiency in MS Excel and basic understanding and navigation of Trulinx setup and maintenance.

· Familiarity with pricing scheme and suppliers.

· Ability to effectively communicate with customers/peers/supervisors.

· Attentive to detail and ensure accuracy in customer orders.

· Must be able to pass random drug test.