Business Support Executive - Specialized Consumer Client Solutions, ACS

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

Manages administrative support for a business unit, to include developing strategy, measurements, reporting, and administration. Consults with senior management in evaluating current methods and developing strategies to implement changes and improvements. Requires a deep understanding of business unit products, services and processes, and excellent analytical abilities.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

LOB Job Description:

Business Support Executive (BSE) works together with the Advanced Client Solutions Executive.  They must deeply influence the development of and ensure effective execution of the business plan and priorities as defined by the Division Executive.  This role serves as a key integration point for the leadership team and business partners in Sales, Operations, Customer Experience and Human Resources, and acts as a point of contact for the Division Executive on an as-needed basis.  The BSE collaborates with the Division Exec to proactively engage partners in ensuring gaps are identified and plans are developed/executed to close them.

Core Responsibilities

Facilitation and execution of the Division business strategy:

• Consults with Division Executive to define and facilitate strategies, tactics, measurement, and reporting for the regions
• Liaison to Preferred Business Team/Support Partners with demonstrated management of partnerships in a matrixed organization
• Acts as the key integration point for DE, integrating messaging and determining priorities for the Division (simplification and execution for the Sales leaders)
• Integrate and collaborate with Customer Experience and Sales leaders to identify gaps and provide integrated coaching
• Foster effective teamwork and think strategically as well as tactically while continually seeking sales, service, and operations delivery efficiencies
• Calendar management and aligning right resources to support priorities management (event readiness with prep calls, DE readiness with pre-approvals of content)

Provide Business Support in:

• Expense management and key people processes (i.e. staffing)
• Oversees risk and training completion for the Division (compliance, new hire and initiative training – COO for DE)
• Oversees overall communications for the Division
• Conducts in person Market Visits as needed or along with Region Executives (RE) or Division Executives (DE)
• Plans and facilitates Management Routines (i.e. staff meetings, offsite meetings, events)
• Support the Division during disaster response requiring RST activation (In conjunction with RE) as well as BAU Emergency Response (weather, explosions, floods, environmental issues, etc.) training on Blue EM and RST exercises will be provided
• Act as the liaison between the Subject Matter teams (Compliance, Loss Mgmt., Global Tech & Ops), front line execution effectiveness and Business Readiness
• Serve as Subject Matter Expert in assigned projects/initiatives (renovation budget Meetings with BFO, calendar and related business plans)

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Breaks down barriers to create a more inclusive environment that supports company Great Place to Work goals.
• Manager of Process & Data: Challenges end-to-end process efficiency and effectiveness, champion data driven decision-making and removes obstacles to optimize operations.
• Enterprise Advocate & Communicator: Contributes to enterprise strategy and influence messaging to connect team contributions to business purpose, results, and success.
• Risk Manager: Inspects and challenges risk controls, governance and culture to ensure the timely identification, escalation, debate and remediation of risk across the organization.
• People Manager & Coach: Coaches to sustain and elevates organizational performance while differentiating to ensure pay for performance.
• Financial Steward: Efficiently allocates and manages resources across the organization to drive short and long term profitability.
• Enterprise Talent Leader: Inspects and manages the health of the bench to ensure succession for the organization, while supporting enterprise talent needs.
• Driver of Business Outcomes: Mobilizes organizational resources to deliver the full range of the bank’s capabilities to meet client needs and to gain competitive advantage.

Required Qualifications:

Must have 5+ years executive level experience in the following:

• Executive leadership experience in Financial Services required
• Individuals with a strong understanding /knowledge of operational metrics and how they tie into the Risk (Compliance, Audit, Loss Management) and Customer Experience groups will be considered stronger applicants
• Developing and communicating operational strategies and executing on action plans
• Evaluating management routines to reduce variability in processes
• Interpreting data, conducting gap analysis and developing and executing action plans based on data findings
• Proven track record of building strong partnerships and influencing at the executive level without direct authority
• Proven ability to successfully interact, provide consultative support, and effectively influence senior leaders
• Travel required 15% of the time.  Most travel will include day trips with some overnight travel

Desired Qualifications:

• Individuals with prior Consumer Market Executive (CME), Area Executive (AE), or Region Business Support Executive (RBSE) within the Financial Center Channel strongly desired
• Six Sigma Greenbelt certification preferred
• MBA

Skills:

• Business Acumen
• Decision Making
• Executive Presence
• Oral Communications
• Presentation Skills
• Talent Development
• Written Communications
• Prioritization
• Strategic Thinking

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - MA - Boston - 100 Federal St - 100 Federal St Lp (MA5100), US - NY - New York - 1114 Avenue Of The Americas - Grace (NY1544)

Pay and benefits information

Pay range

$172,000.00 - $260,000.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.