FAST Lead Incident, Defect & Release Management

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.

We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.

Job title:

Official title of the role

Lead, Finance Application Systems Transformation (Incident Management)

Grade:

Final grade after job evaluation

17

Direct Supervisor’s position:

Job title of the manager, not person

FAST Tier 2 Lead

Issue date:

Date of creating Job Description

24 Jun 2026

Business:

Business unit of the role

Finance

Location:

Where this role is based

India

Total headcount:

In the area this role is responsible for

-

Financial responsibility:

Budget, cost, VOP

N/A

Team management

Does the role manage employees

No direct people management; provides functional guidance, coaching, and coordination across cross-functional teams

Scope of the function:

Geographical scope of the role

 Site    Country    Region    Global

SUMMARY (Why) – Purpose of the position

The FAST Lead is an advanced functional specialist within the Finance Application Systems Transformation (FAST) organization. The role provides structured second-line (L2) functional support for J.D. Edwards (JDE) finance systems, helping resolve incidents and defects while protecting financial close readiness, controls, and operational stability. Working independently within defined functional objectives, the role serves as a key bridge between AMS, Finance, FAST Leads, Data, Controls, and IT delivery teams to assess, prioritize, and resolve issues effectively.

ESSENTIAL DUTIES AND RESPONSIBILITIES (What)

Core Accountabilities

BUILD – Functional Design, Knowledge Transfer, and Change Support

• Serve as the functional subject matter expert for finance application configuration, posting logic, integrations, and embedded controls within assigned domain(s)
• Support requirements definition and translate finance business needs into clear, testable functional designs and specifications
• Partner with IT delivery teams to confirm solutions are controlled, scalable, and aligned to finance and audit requirements
• Support Knowledge Transfer (KT) and TSA Exit enablement within assigned domain(s), helping the FAST organization build sustainable operating capability
• Create and improve foundational operating artifacts where documentation is limited or does not exist, including:

• • Runbooks and playbooks for daily, weekly, monthly, and close‑critical activities
  • SOPs, job aids, decision trees, and exception‑handling guidance
  • Documentation and evidence standards aligned to SOX and audit requirements
  • A sustainable documentation repository with ownership and version discipline

• Support the operating discipline required for a reliable service model, including:

• • Definition of KPIs and metrics for KT progress, readiness, stability, and quality
  • Design and adoption of a case management / intake and logging approach to ensure support interventions are captured, categorized, and traceable

• Coordinate functional testing, UAT support, and release readiness for finance-impacting changes
• Help ensure enhancements and projects are delivered with appropriate attention to close, controls, and financial reporting risk

• Support enterprise initiatives such as entity setup, integrations, system enhancements, and transition‑related stabilization

RUN – Operational Stability, Close Readiness & Controls

• Monitor and help maintain functional stability and predictable behavior of finance applications and finance master data within assigned domain(s)
• Support repeatable, high-quality close outcomes by reinforcing cut-off discipline, issue visibility, and defect prevention
• Support SOX compliance and audit readiness through disciplined execution of system controls, documentation, and evidence standards
• Serve as a functional escalation contact for close-critical, audit-impacting, or high-risk finance system or data issues within assigned domain(s)
• Work within the tiered support and escalation model, including:

• • Incident and defect triage and prioritization
  • Functional root‑cause analysis and impact assessment
  • Validation of fixes prior to deployment
• Use recurring issue trends and logged intervention data to reduce repeat defects and improve stability over time

OPTIMIZE – Simplify, Standardize & Improve

• Identify opportunities to simplify configuration, reduce manual workarounds, and remove unnecessary complexity within assigned domain(s)
• Contribute to standardization of finance application and finance master data patterns, controls, and usage

• Collaborate with Finance, IT, and Data teams to strengthen embedded controls and data quality
• Support automation, analytics, and AI readiness as outcomes of stable operations and strong data discipline

• Contribute to FAST roadmap inputs, prioritization discussions, and continuous improvement efforts within assigned functional area(s)

Additional Key Responsibilities

• Provide second-line (L2) functional support following AMS triage, taking ownership of assigned finance system incidents and defects through resolution or appropriate escalation (Operational / Direct)
• Perform functional analysis, impact assessment, and prioritization of issues, ensuring alignment with business and finance priorities (Tactical / Significant)
• Coordinate resolution across FAST Leads, IT delivery teams, and AMS providers, ensuring timely and effective outcomes (Tactical / Significant)
• Identify and escalate close-critical and control-impacting issues to minimize risk to financial reporting (Tactical / Significant)
• Track defects and incidents through full lifecycle, ensuring transparency, accountability, and timely resolution (Operational / Direct)
• Validate system fixes and enhancements prior to release, ensuring issues are resolved without unintended downstream impacts (Tactical / Significant)

Depending on assignment, the FAST Lead may support one or more of the following domains:

·        Accounting‑to‑Report (A2R / Close): GL, close, valuation, FX, intercompany, transfer pricing, and costing system enablement

·        Procure‑to‑Pay (P2P): AP, accruals, liabilities, and P2P‑related close dependencies

·        Order‑to‑Cash (O2C): AR, billing, invoicing, collections, and revenue‑impacting configurations

·        Finance Master Data Enablement: Enablement and control of finance‑relevant attributes (e.g., GL structures, accounting attributes, reference data) aligned to Enterprise MDM standards

·        SOX & Controls: Finance application security, access, segregation‑of‑duties, and audit support

JOB REQUIREMENTS (How)

1.     Essential skills, knowledge, and experience

• Strong experience in incident management and L2 functional support within finance systems, preferably in JDE environments
• Ability to perform functional impact assessments related to finance processes, including close, controls, and reporting
• Experience coordinating across AMS, IT delivery, Finance, Data, Controls, and business stakeholders
• Understanding of defect lifecycle management and release validation processes
• Knowledge of finance controls, audit requirements, and close-critical processes
• undefined

  2.     Communication requirements

  Frequent interaction with AMS teams, IT delivery, FAST Leads, and Finance stakeholdersAbility to clearly communicate issue impact, prioritization rationale, and resolution statusEscalation of high-risk issues to appropriate governance forumsundefined

  3.     Innovation / problem-solving

  Diagnose and resolve complex cross-functional system issuesIdentify recurring defects and support preventive improvements and stabilization effortsImprove processes for incident tracking, categorization, and resolution efficiency 

  4.     Knowledge requirements

  Practical understanding of finance system processes and integrationsFamiliarity with ticketing systems, defect tracking, and incident workflowsKnowledge of SOX/control-sensitive system operationsundefined

  5.     Competences and behaviors

  Strong analytical thinking and attention to detailAbility to prioritize under pressure, especially during close cyclesEffective cross-functional collaboration and coordinationOwnership mindset for issue resolution and system stabilityundefined

  6.     Education

  Bachelor’s degree required; advanced degree preferred 8–12 years of experience in finance systems, JDE enablement, or finance transformation rolesStrong understanding of finance processes, accounting principles, close activities, internal controls, and SOX requirementsHands‑on experience with JDE finance modules and related finance applicationsDemonstrated ability to support knowledge transfer, build documentation, and improve operating discipline in environments with limited existing documentationProven experience balancing operational stability and change delivery in complex environments Strong analytical and problem‑solving skills, including root‑cause analysis Effective communicator with the ability to partner across Finance, IT, Data, and ControlsExperience working in global, matrixed organizations preferred 

  7.     Language skills

  Specify required languages and proficiency level necessary to perform the role effectively LanguagesSpokenWrittenReadLanguage 1   Þ     EnglishxxxLanguage 2   Þ     Native Languagexxx  

Reasonable Accommodation

Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Form Link

Recruitment Fraud Notice

Vantive has discovered incidents of employment scams, where fraudulent parties pose as Vantive employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.