Manager, AI Governance Program Delivery

The Manager, AI Governance Program Delivery is responsible for leading the delivery and operational execution of key AI governance initiatives, capabilities, and platforms. This role sits in AI Model Validation & Governance (AIMVG), and will work closely with Technology, Architecture, Risk, Compliance, vendors and business stakeholders to successfully implement and operationalize AI governance processes and tools across the enterprise.

The successful candidate will manage cross-functional programs, drive platform implementation, coordinate vendors, and ensure delivery milestones are achieved in support of Manulife's Responsible AI and model risk management objectives.

Position Responsibilities: 

AI Governance Program Management (35%)

• Lead planning and execution of new technology solution, ensuring delivery against scope, timelines, objectives.
• Develop and maintain integrated project plans, milestones, RAID logs, and dependency trackers.
• Facilitate cross-functional working groups and governance forums.
• Identify delivery risks and escalate issues requiring leadership decisions.

Platform Delivery & Vendor Management (30%)

• Support implementation and ongoing enhancement of AI governance platforms and related technologies.
• Manage requirements gathering, backlog prioritization, traceability, and documentation.
• Coordinate vendor activities, deliverables, issue management, and enhancement requests.
• Track implementation progress and ensure commitments are delivered on schedule.
• Support platform release planning and change management activities.

Business Readiness, UAT & Process Implementation (20%)

• Lead business readiness assessments and operational deployment activities.
• Coordinate user acceptance testing, defect management, remediation tracking, and retesting efforts.
• Collaborate with business and technology stakeholders to ensure solutions meet requirements.
• Support development of future-state governance operating models and workflows.

Stakeholder Engagement & Change Enablement (15%)

• Partner with business units, technology teams, risk functions, and model owners to drive adoption of governance processes and tools.
• Coordinate communications, training activities, and implementation support.
• Gather stakeholder feedback and develop recommendations for process and platform improvements.
• Support audit, regulatory, and internal review requests related to program activities.

Required Qualifications:

• Bachelor's degree in Business, Technology, Risk Management, Finance, or related field.
• 5+ years of Program Management, Project Management, or Transformation experience.
• Experience managing enterprise technology implementations.
• Strong stakeholder management and executive communication skills.
• Experience developing business requirements and coordinating testing activities.
• Experience managing multiple initiatives with competing priorities.

Preferred Qualifications:

• Strong communication skill (must have)
• Communicate with clarity
• Financial services experience.
• Governance, Risk, Compliance, Audit, or Operational Risk experience.
• Experience working with SaaS, PaaS platforms and third-party vendors.
• Knowledge of AI, machine learning, or Responsible AI governance concepts.
• PMP, Agile, Scrum, or equivalent certification.

When you join our team:

• We’ll empower you to learn and grow the career you want. 
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 
• As part of our global team, we’ll support you in shaping the future you want to see. 

#LI-Hybrid

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Toronto, OntarioHybrid

Salary range is expected to be between

$113,000.00 CAD - $163,000.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.