- Location
- City of Cape Town Metropolitan Municipality, Western Cape
- Type
- Full-time
- Department
- Finance
- Education
- Master
- Closing date
- Today
- Source
- Vincere
Description
Multi-jurisdictional banking group is looking for an experienced Head of Business Process to lead process governance, standardisation and continuous improvement across its shared services operations. This is a contract role opportunity and will report to the MD.
Why Join This Team?
- You will shape how a multi-jurisdictional banking group designs, governs and improves its operational processes
- The role sits at the centre of correspondent banking, payments, treasury, trade finance, onboarding, compliance and back-office functions
- You will drive standardisation and digitisation across entities, ensuring every process is compliant, measurable and built for scale
- This is a strategic, high-visibility role reporting directly to the Managing Director
What You Will Be Doing:
Process Governance & Strategy
- Establish and lead the Business Process Management (BPM) framework for the shared service centre and all supported entities
- Define and maintain the group process architecture, aligned to business strategy
- Oversee a central process repository and governance structure for documentation, approval and version control
- Define Standard Operating Procedures and Committee charters
- Drive a continuous improvement roadmap, prioritising automation and efficiency gains
Process Design, Standardisation & Optimisation
- Map and streamline end-to-end processes across banking operations, onboarding, treasury, payments and compliance
- Lead process re-engineering initiatives
- Harmonise workflows across regional teams
- Define and track Key Process Indicators (KPIs)
Skills
Compliance
