Treasury Payment Strategy Office Supervisor

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Job Description:

This position serves as a liaison between business stakeholders, finance and accounting teams, vendors, and technology partners to deliver strategic payment systems, and operational improvement initiatives. The role supports the standardization and optimization of business processes through project management, business analysis, reporting governance, testing, change management, and production support activities.

The position is responsible for gathering and documenting business requirements, assessing current-state processes, developing future-state solutions, coordinating cross-functional projects, and supporting the implementation of technology and process enhancements. Additionally, the role oversees operational payment processes, reporting and analytics, internal controls, and business continuity support across strategic payment and financial systems.

Provisioning and KYC Management

• Manage user provisioning and access administration for payment systems, including onboarding, role maintenance, deprovisioning, access troubleshooting, and coordination of periodic user access reviews and audits to ensure compliance with governance and control requirements.
• Support Know Your Customer (KYC), supplier enrollment, and due diligence activities by coordinating required documentation, validating information, tracking completion, and partnering with internal and external stakeholders to resolve exceptions.
• Track testing results, document defects, and coordinate issue resolution with business and technology stakeholders; support change management, training, production deployments, and post-implementation activities, including escalation and resolution of production issues.

Reporting, Analytics & Governance

• Coordinate and oversee recurring executive reporting, dashboards, forecasts, and performance metrics to ensure timely and accurate delivery.
• Support annual planning, budgeting, benefits tracking, and expense forecasting activities.
• Drive reporting standardization, automation, and process improvement initiatives that improve efficiency and data quality.
• Perform ad hoc analysis and provide insights to support strategic decision-making.

Payment Operations & Controls

• Manage payment operations activities, including supplier onboarding support, exception processing, payment inquiries, and user access administration.
• Perform reconciliations, control reviews, audit support activities, and maintain documentation to ensure compliance with internal control requirements.
• Monitor operational performance, service levels, and key metrics; investigate issues and coordinate resolution with stakeholders.
• Support monthly analysis, exception management, governance activities, and process improvements.

Business Analysis & Project Delivery

• Gather, analyze, document, and validate business and functional requirements for system and process enhancements.
• Conduct current-state assessments and develop future-state process flows, business requirements, and solution recommendations.
• Manage project activities through all phases, including planning, analysis, execution, implementation, and post-production support.
• Coordinate with business users, technology teams, and external partners to ensure successful project delivery and issue resolution.

Qualifications

• Bachelor's Degree in Finance, Accounting, Business Administration, Information Systems, Computer Information Systems, or a related field.
• Experience in business analysis, project management, finance operations, payment operations, or financial systems support.
• Experience working with enterprise financial, accounting, or payment systems preferred.
• Strong analytical, organizational, problem-solving, and documentation skills.
• Excellent verbal and written communication skills with the ability to work effectively across business and technology organizations.
• Ability to quickly learn new systems, manage multiple priorities, and drive process improvements in a complex environment.

Preferred Competencies

• Business Analysis & Requirements Management
• Project Management & Cross-Functional Coordination
• Financial Systems & Payment Operations
• Reporting, Analytics & Dashboard Development
• Process Improvement & Automation
• User Acceptance Testing (UAT) & Change Management
• Internal Controls, Compliance & Audit Support
• Stakeholder Management & Executive Communication

Other Critera:

• The internal Grade Level for this position 20E
• The candidate must be geographically located in the same region as position or willing to self-relocate
• The last day to apply is 9/30/2026 at 11:59pm ET

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.