Treasury Payment Strategy Office Manager

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Job Description:

This position serves as a key liaison between Treasury, business stakeholders, vendors, and technology partners to support strategic payment initiatives, operational excellence, and financial systems delivery. The role is responsible for leading payment operations, managing production escalations, driving payment transformation initiatives, overseeing vendor relationships, and ensuring successful delivery of business and technology solutions.

The position provides management across payment programs and operational processes managed by the Payment Strategy Office, including initiatives related to digital payments, claims payment modernization, ACH adoption, customer onboarding, payment platform enhancements, and other enterprise payment solutions. The role partners closely with internal and external stakeholders to improve operational efficiency, strengthen controls, enhance customer experience, and drive strategic business outcomes.

Escalation Management & Production Support

• Own the review, prioritization, investigation, and resolution of production escalations and operational issues impacting payment platforms and processes.
• Maintain production support oversight, partnering with internal and external teams to perform issue triage, root-cause analysis, and corrective actions.
• Monitor escalation trends and operational performance to identify recurring issues and drive long-term remediation efforts.
• Identify, assess, and escalate payment-related risks, operational concerns, and potential fraud-related activities to appropriate stakeholders.
• Coordinate investigations, remediation efforts, and follow-up actions across internal and external teams.

Stakeholder & Project Leadership

• Serve as a primary liaison between UPS cross functional teams, vendors, and business stakeholders for strategic payment initiatives.
• Lead business analysis, requirements gathering, process improvement, testing coordination, implementation activities, and project execution across the full project lifecycle.
• Coordinate & communicate cross-functional workstreams, dependencies, risks, and priorities to ensure successful delivery of business objectives.

Data Analysis & Operational Insights

• Develop and maintain reporting, dashboards, and key performance metrics that support business decision-making and operational governance.
• Identify trends, risks, opportunities, and improvement initiatives through data-driven analysis.

Vendor Management & Governance

• Manage relationships with vendors and service providers supporting payment operations and strategic initiatives.
• Coordinate operational requests, issue resolution, defect management, service escalations, and ongoing support activities.
• Lead recurring governance meetings to review service levels, operational performance, risks, issues, and improvement opportunities.

Testing & Change Management

• Oversee user acceptance testing (UAT), test planning, validation activities, and deployment readiness for system and process enhancements.
• Support change management initiatives through communication planning, stakeholder engagement, training coordination, and process documentation.
• Lead post-implementation reviews and continuous improvement initiatives to optimize business outcomes.

Qualifications

• Bachelor’s degree in Finance, Accounting, Business Administration, Information Systems, Computer Information Systems, or a related field.
• Experience in payment operations, treasury, financial systems, business analysis, project management, or related disciplines.
• Experience supporting production environments and operational processes.
• Demonstrated experience managing cross-functional initiatives, vendor relationships, and stakeholder engagement activities.
• Strong analytical, organizational, problem-solving, and decision-making skills.
• Excellent written and verbal communication skills with the ability to influence stakeholders at all levels of the organization.

Preferred Qualifications

• Experience with ACH processing, payment platforms, digital payment solutions, or other enterprise payment technologies.
• Experience supporting operational transformations, payment modernization programs, or large-scale business initiatives.
• Prior exposure to risk management, operational controls, or fraud escalation processes.
• Experience working within consulting-supported or hybrid delivery teams alongside external implementation or advisory partners.

Other Criteria:

• The internal Grade Level is a 30E
• Candidate must be geographically located in the same region as position or willing to self-relocate
• The last day to apply is 10/1/2026 at 11:59pm ET

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.