Business Support Manager

End Date

Thursday 08 October 2026

Salary Range

£61,344 - £68,160

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Hybrid Working, Job Share

Job Description Summary

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Job Description

JOB TITLE:  Business Support Manager.

SALARY: £61,344pa to £74,900pa plus the benefits listed below.

LOCATIONS: Edinburgh.

HOURS: Full-time.

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy. 

At Lloyds Banking Group, we’re committed to helping Britain prosper. Within our Wealth & Insurance (W&I) division, the Pensions and Retirement team plays a vital role in supporting customers through their long-term savings journey and into retirement. As Business Support Manager, you’ll be at the heart of this mission, reporting to the Executive Assistant within Pensions and Retirement and working closely with the Workplace Director to drive strategic priorities within the business area.

You’ll join a collaborative and forward-thinking team where your ability to influence, organise and communicate will be key. Partnering with the Executive Assistant and Workplace Director, you’ll help shape and deliver high-impact initiatives, manage key relationships and ensure our leaders are fully supported and prepared. This is a fantastic opportunity to gain exposure at a senior level, develop your strategic insight and make a real difference in a business that’s transforming the way people plan for their future.

Key Accountabilities

• Supporting the Workplace Pensions Director in the day-to-day management of their responsibilities.
• Supporting the coordination of the Pensions and Retirement Executive Office activities, including team meetings, colleague calls and communications, in partnership with the Executive Assistant and Personal Assistant.
• Managing and prioritising incoming communications for the Workplace Pensions Director, ensuring timely and appropriate responses.
• Preparing committee papers and briefing materials and ensuring both Directors are fully equipped for committees, boards and regulatory sessions.
• Collaborating with leadership to develop and implement strategic plans that align with business, customer and regulatory priorities.
• Building strong relationships with Business Partners across Finance, Risk, Audit and People to support governance, compliance and performance targets.

Why Lloyds Banking Group?

We’re on an exciting journey and there couldn’t be a better time to join us! The investments we’re making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.

What You’ll Need

• Proven experience operating in an Executive Office, Business Management or Chief of Staff-style environment with the ability to drive business outcomes through influence.
• Confidence producing high-quality Board, Executive Committee and governance papers, working with multiple senior stakeholders.
• Strong operational and planning skills including experience managing complex leadership agendas, governance cycles, and deliverables across multiple projects.
• You’ll act as a trusted partner to the Workplace Pensions Director, connecting the dots across the team and translating business issues into clear, actionable plans and communications.
• Knowledge of Wealth and Insurance, Financial Services or another regulated industry is desirable.

We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.

This is a place for you:

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop.​

​We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.​

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.​

​We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.​

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you’ll learn and thrive? Apply today and find out more.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.