Business Support Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

 

Position Summary :

The Technology Business Manager function within GMT functions as an interface between the central teams (Business Mgmt., Governance, Finance and Op Risk Mgmt.)This job is responsible for the coordination and delivery of diverse administrative functions for a department or line of business. Key responsibilities include acting as a central point of contact for senior leadership routines and activities, financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, associate training, service quality, process improvements, business continuity, and communications. Job expectations include interacting with a wide variety of business partners to deliver strategic work efforts to ensure tactical priorities are met.

 

Responsibilities:

• Leads communication, coordination and connectivity across the leadership team
• Partners with peers and control partners to ensure strong engagement and adherence to risk management and operational risk policies and processes
• Drives the successful execution of team events and routines, including logistics, communications and gathering feedback
• Develops comprehensive plans around key organizational priorities and ensures all accountable parties understand respective roles/responsibilities
• Partners with reporting and analytics team to ensure accurate reporting while seeking opportunities to reduce manual processes
• Assists senior executive and team with a full range of engagements, including process improvement and project initiatives
• Provides oversight of key deliverables and validates accurate and timely completion
• Focus of role is on headcount, resource and vendor management (invoice processing) as well as operational risk tracking and audit progress/application status tracking/organizational best practices/general portfolio requests
• Works directly with the existing business management team to build reports and manage supporting functions of the financials for the CTO
• Works directly with other functional and development managers in the technology organization on resource allocations/forecast
• Works directly with key currencies business resources to address project, program and audit information needs Responsibilities
• Interactions on a daily basis with all levels of the organization, reviewing and gaining feedback on: • Resource changes, on-boarding, off-boarding, reporting and metrics as well as reconciliation with central GMRT team reports
• Vendor management including A/P process, invoice payment and status, and forecasting
• General ad-hoc requests as needed for executive level meetings, business presentations, corporate communications, etc.
• Organizational metrics • Capture key project metrics and information for executive level reporting • Financial forecast vs. actual
• Resource plans (forecast vs. actual)
• Quarterly business/organizational reviews (headcount ratios, hiring status, financials, etc.)
• Resource management (hiring requests and approvals, forecasting, on-boarding, mandatory training tracking, contract/contractor management)
• Vendor management (forecasting/run-rates for SOWs, invoices and contractors)
• Operational Risk Management – Compliance coordination (mandatory training, etc.)
• Act as coordinator between corporate governance team and the project managers to ensure alignment in the usage of the internal tools used to track cross-LOB programs within GT&O
• Work with the PMs on developing their forecasts (resources, budget)
• Work with globally distributed teams to coordinate various types of information and projects Requirements Essential
• Resource management and forecasting.

Required Qualifications

• Minimum of 4+ years of job related experience required
• Experience in Resource management and forecasting
• Experience in Vendor management and procurement
• Experience in Metrics and reporting
• Intermediate/Expert MS Office skills, especially Excel and PowerPoint, to track and manage many different types of efforts and data
• Intermediate SharePoint for managing workflow, portals and data repositories
• Superior business acumen
• Team-player
• Extremely strong verbal and written communication skills
• Extremely organized/Good time management skills

Desired Qualifications

• Self-motivated and delivery focused
• Attention to detail
• Good Problem solving skills

Skills:

• Adaptability
• Administrative Services
• Attention to Detail
• Collaboration
• Written Communications
• Analytical Thinking
• Continuous Improvement
• Problem Solving
• Project Management
• Relationship Building
• Data Collection and Entry
• Data and Trend Analysis
• Executive Presence
• Planning
• Policies, Procedures, and Guidelines Management

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - NJ - Jersey City - 525 Washington Blvd (NJ2525), US - NY - New York - 1100 Ave Of The Americas - Two Bryant Park (NY1540)

Pay and benefits information

Pay range

$97,000.00 - $139,800.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.