- Location
- Eveleigh, NSW - 5-7 Central Ave, Australia
- Type
- Full-time
- Department
- Finance
- Seniority
- Manager
- Closing date
- Today
- Source
- Workday
Description
Drive meaningful change where it matters most
We are looking for an experienced Executive Manager, Crew Lead to lead Perpetual KYC, a critical Economic Crime capability focused on strengthening how the Bank understands, reviews and manages customer risk across the customer lifecycle.
The crew is responsible for shaping a future-state approach to customer risk management, moving beyond traditional periodic reviews towards more dynamic, customer-centred and risk-based KYC capability. The work requires close integration across customer journeys, operations, technology, data, risk, frontline processes and regulatory obligations.
This is a strategic and emerging capability. The successful leader will help define the future direction rather than simply execute an established roadmap. The role requires someone who can bring structure to ambiguity, align multiple stakeholder groups and sequence complex change while protecting customer, business and regulatory commitments.
This is an opportunity to build new capability with a direct impact on customer trust, financial crime risk management, operational effectiveness and the Bank’s ability to meet evolving regulatory expectations.
What you’ll do
As Executive Manager, Crew Lead, you will:
Own the end-to-end strategy, roadmap, performance and delivery outcomes for the Perpetual KYC crew.
Lead a multi-squad environment, aligning priorities, dependencies and outcomes across product, technology, data, risk, operations, delivery and change.
Shape the crew’s purpose, priorities and roadmap, ensuring alignment to Economic Crime strategy, enterprise priorities, regulatory expectations and measurable value.
Translate strategic objectives into actionable quarterly plans, squad priorities, delivery milestones and performance measures.
Partner closely with Product Owners, Crew Tech Leads, Technology, Risk, Operations, Data and business stakeholders to ensure strong alignment across delivery and run outcomes.
Drive a clear, prioritised and outcome-focused backlog that balances strategic transformation, operational resilience, regulatory delivery, risk reduction and customer impact.
Establish strong governance disciplines across planning, delivery, risk, issues, dependencies, decisions, controls and executive reporting.
Use data, metrics and insights to monitor performance, identify risks and opportunities, and support timely executive decision-making.
Manage cross-domain dependencies, competing priorities and delivery constraints, proactively resolving blockers and guiding teams through ambiguity.
Build strong partnerships across Economic Crime, Technology, Risk, Data, Operations and enterprise stakeholders to ensure delivery is integrated and sustainable.
Champion simplification, automation, resilience, modern product practices and continuous improvement across the crew.
Build and lead a high-performing crew culture, with clear ownership, strong engagement, accountability, pace and a focus on safe delivery.
What you’ll bring
You are a senior leader who combines strategic thinking with practical execution. You can lead through complexity, connect business and technology, and bring clarity to ambiguous environments.
We’re particularly interested in:
Demonstrated experience leading large-scale product, technology, operational or transformation teams in complex environments.
A track record delivering customer, regulatory, risk or business outcomes across multidisciplinary teams.
Experience leading across product, technology, data, risk, operations, delivery and change functions.
Strong commercial, strategic and operational judgement, with the ability to connect long-term vision to execution.
Strong understanding of risk management, governance, controls and delivery assurance in a regulated environment.
Effective stakeholder engagement and influencing skills, including experience engaging senior and executive-level stakeholders.
Demonstrated ability to manage ambiguity, competing priorities, cross-domain dependencies and complex trade-offs.
Experience applying agile, product-led and customer-centric ways of working at scale.
A data-led approach to performance, prioritisation and decision-making.
A passion for developing people, building capability and creating high-performing teams.
Experience in banking, financial services, risk, compliance, financial crime, customer lifecycle management, KYC, operations or customer transformation would be advantageous.
What success looks like
You will build a clear understanding of the crew's purpose, strategic outcomes, delivery commitments, technology landscape, risk profile, operational dependencies and stakeholder expectations.
You will establish an integrated view of priorities, performance, delivery, risk and dependencies, supported by clear governance and sequencing across squads and stakeholders.
Over time, success will be reflected in improved KYC capability, sustainable execution, effective risk management, stronger crew performance, and delivery of customer, regulatory and business value.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.
