Guest Service Ambassador

Guest Service Ambassador – Food and Nutrition

Guest Service Ambassador in Springfield, MA | Baystate Health Careers

Department: Food and Nutrition

Location: Baystate Medical Center, Springfield, Massachusetts

Job Type: Full-Time

Shift: Evenings

Make an Impact with Baystate Health

Baystate Health is seeking a Guest Service Ambassador (GSA) to join our Food & Nutrition Services team at Baystate Medical Center in Springfield, Massachusetts. The Guest Service Ambassador plays an important role in the patient experience by facilitating meal and snack selections, assembling and delivering patient meals, and providing exceptional customer service. Working closely with patients, families, Nursing, and the Clinical Nutrition Team, the GSA helps ensure meals and snacks are provided safely, accurately, and in accordance with each patient's Medical Nutrition Therapy (MNT) orders and food allergies.

The Guest Service Ambassador role offers the opportunity to make a meaningful impact on patient care and satisfaction through direct interaction with patients and families. This position combines customer service, nutrition-related meal support, communication, and food service responsibilities in a collaborative hospital environment.

The Guest Service Ambassador Will:

• Assist patients and families with meal and snack selections while considering diet orders, food allergies, and Medical Nutrition Therapy requirements.
• Assess patients for appropriate food selections and provide guidance and alternatives when needed.
• Accurately assemble patient meals, snacks, and supplements in compliance with diet orders and food allergies.
• Deliver meals, snacks, and supplements to patient care units while coordinating delivery with Nursing when required.
• Use dual identifiers when delivering patient trays and snacks and assist patients with tray setup as needed.
• Communicate food choice, intake, and meal-related concerns to the Clinical Nutrition Team, Nursing, Supervisor, or Liaison to support quality patient care.
• Record meal, fluid, supplement, and calorie-count intake when ordered and accurately perform tray tracking.
• Maintain food and supply inventory for patient tray assembly areas, process Commissary orders, and follow safe food-handling and storage practices

Schedule Details

• Job Type: Full-Time
• Shift: Evenings
• Hours: 40 hours per week
• Schedule: 11:30am-7:30pm
• Weekend Requirement: Rotating weekends
• Other Scheduling Requirements: Rotating holidays

Benefits That Support You

At Baystate Health, you get the best of both worlds: the resources, stability, and career opportunities of a large integrated healthcare system with the supportive culture of a community-focused organization.

Depending on eligibility, benefits may include:

• Competitive Pay & Benefits: Medical, dental, and vision coverage, including local Health New England plans.
• Tuition & Training: Tuition assistance, CEUs, and professional development opportunities.
• Career Growth: Clinical advancement, leadership development, and internal career opportunities.
• Regional Opportunities: Career options across Baystate Health hospitals, practices, and services throughout western Massachusetts.
• Sign-On Bonuses: If applicable, Sign-On bonuses are paid to external hires only and are not applicable to internal or company transfers, unless otherwise specified. Former employees are eligible after one-year post-separation from Baystate Health
• Retirement: Retirement savings and employer match.
• Paid Time Off: Generous PTO for eligible employees.

About Baystate Health

Baystate Health is an integrated healthcare system serving patients and communities throughout western Massachusetts. Our network includes Baystate Medical Center, Baystate Children's Hospital, Baystate Noble Hospital, Baystate Franklin Medical Center, Baystate Wing Hospital, Baystate Medical Practices, and Baystate Home Health & Hospice.

Whether you provide direct patient care, clinical services, or operational support, your work at Baystate Health helps improve the health of the communities we serve.

Preferred Qualifications & Skills

• Food service and/or healthcare experience preferred.

​Start Your Career at Baystate Health

You Belong at Baystate.

Education:

GED or HiSET (Required)

Certifications:

Compensation

Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum - Midpoint - Maximum

$17.98 - $20.68 - $24.12

 

 

Equal Employment Opportunity Employer