BERT OGDEN BMW SERVICE CASHIER

Description

SUMMARY 

The Cashier receives cash from customers and employees in payment for goods or services and records the amount received in an accurate manner. S/he is sometimes the customer’s last contact with the dealership and therefore must represent the dealership in a friendly, professional manner.

ESSENTIAL DUTIES 

• Process customer payments for service and parts transactions using established processes utilizing pay methods approved. 
• Responsible for processing payments and entering DMS correctly.  
• Reconcile cash box and deposits daily with exact accuracy as per request of the accounting department. 
• Submit timely and accurate cashier reports according to the established process.  
• Maintain manufacturer certification.  
• Review extended service contracts and submit for payment with service contract agencies as necessary 
• Answer Service calls and assist with customer needs as instructed by management. 
• Provide appointment scheduling for customers both at cashiering and on the phone using the xtime system. 
• Maintain loaner vehicle fleet by utilizing available systems and following applicable process. Create loaner contracts and maintain documentation as required. 
• Make outbound calls to follow up with customers, schedule appointments, and generate additional service business as requested. 
• Review emails from BDC support and assist with customer needs. 
• Advise service manager of any customer concerns or needs that require management’s attention. 
• Maintain work area tidy and organized. 
• Ensure documents are filed appropriately and secure.  
• Provide a positive customer experience.  
• Assist the service manager in any other duties as directed. 
• Other duties as assigned

Requirements

EDUCATION and/or EXPERIENCE/ QUALIFICATIONS 

• High School Diploma
• Ability to read and comprehend instructions and information.
• One year of experience operating a cash register preferred.
• Will be trained on dealership computer systems, cash register and other office machines.
• Professional personal appearance.
• Ability to work well with customers.

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT  

• While performing the duties of this job, the employee is regularly required to talk or listen. The employee is regularly required to sit; use hands to finger, handle, or feel. 
• Duties are performed primarily at a desk in an office setting. Work includes frequent clerical and administrative responsibilities and interaction with managers and employees. 
• Prolonged periods of sitting. 
• Must be able to lift up to 20 pounds at times. 
• Occasional lifting, standing, crawling, reaching, use of stairs. 
• Occasional attendance at social gatherings. 
• Ability to travel occasionally. 

CERTIFICATES, LICENSES, REGISTRATIONS  

• Valid Texas Driver's License  
• Maintain a clean driving record 

OTHER REQUIREMENTS  

• Pass Background Check   
• Pass Drug Test   
• Must be 21 Years-Old or older   

EMPLOYMENT BENEFITS INCLUDE

• Paid Vacation and Holidays  
• 401(K)   
• Vision Insurance   
• Dental Insurance   
• Medical Insurance