Lead Analyst - IT Asset Management ServiceNow Developer

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.

Job Description:

Role Title – Lead Analyst – IT Asset Management

Value Proposition

Process Improvement: Developing and executing a SAM roadmap that integrates best practices for risk and cost optimization  

• Cross-functional collaboration: Working closely with IT, Security. Legal and Engineering teams to enhance SAM Processes and Identify improvement opportunities.

Job Details

Position Title: Lead Analyst- IT Asset Management

Career Level:  P3

Job Category: Manager

Role Type: Full Time

Job Location: Bengaluru

About the Team:

FCI ITAM supports global operation collaboratively aligning with defined, approved, process and procedures from US .

Team is proactive, positive, and collaborative and combining strong analytical skills with the ability to communicate and influence stakeholders across various departments. They must be a self-starter who takes ownership and is adaptable to the fast-changing IT landscape. 

Impact

Provides technical solutions within the ServiceNow ITAM products based on configuration best practices.

Responsible for designing, configuring, and implementing ServiceNow Software Asset Management Professional (SAM Pro) module to manage software assets, optimize license usage, and ensure compliance.

Key Deliverables

Reporting into the Sr. Manager/AVP of IT Operations, the role will be responsible for

• Be the technical expert in how to best support IT by configuring ITAM processes using ServiceNow best practices focused on configuration vs. customization
• Lead technical efforts in the development, implementation, and maintenance of the ServiceNow application.
• Support the engagements efforts for ITAM specific areas, which include software asset management (SAM) and hardware asset management (HAM) implementations.
• Experience with ITAM processes that support SAM and HAM.
• Advise process owners in their efforts to take advantage of the ServiceNow ITAM Solution’s standard capabilities in their efforts to improve their IT processes.
• Keep up with the latest ServiceNow releases and advises of upcoming changes or new features.
• Lead design workshops focused on ServiceNow Platform and ITAM Solution technology
• Complete required documentation such as business requirements for technical aspects of the solution.
• Work with other solutions teams to ensure consistency across the platform
• Use Agile mythology to draft technically focused user stories, acceptance criteria, and test plans
• Create change requests and adhere to all change management delivery processes
• Perform knowledge transfer, obtain approvals, and support delivery
• Provide technical aspects of project delivery and solution delivery
• Develop required portal components
• Prepare all deliverables focused on the technology and responsible for quality of configured/developed solution
• Responsible for presenting and demoing solutions prior to deployment
• Juggle multiple and complex projects/initiatives
• Promoting continuous improvement practices for delivery/engagement materials
• Available for on call support to technical and project teams during upgrades

Skills and Qualification

Functional Skills:

• At least 8 years of ITAM configuration/implementation experience in complex customer environments.
• Demonstrated ability to influence and consult (providing options with pros, cons and risks) in an IT environment, while providing thought leadership to IT sponsors/stakeholders in solving business process and/or technical problems
• Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
• Proven team player and team builder
• Strong organizational skills.
• Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies
• Strong understanding with leading IT and related systems and tools such as Office 365, Teams, Workday, Twilio, etc.

Technical Skills:

• Current certifications with ServiceNow:

  ServiceNow Administrator

  ServiceNow Certified Software Asset Manager

  ServiceNow Certified Hardware Asset Manager

  ServiceNow Certified Application Develope

Education Requirements
 

• Any Bachelor’s degree (full time) , BTECH

Relationships & Collaboration

SAM Developer continuously Work closely with IT, Security. Legal and Engineering teams to enhance SAM Processes and Identify improvement opportunities.

Accessibility Needs

We are committed to providing an inclusive and accessible hiring process. If you require accommodations at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.

Equal Employment Opportunity

FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle.