Retail Manager - Fine Watches

Harrods is renowned for delivering exceptional experiences, bringing together world-class products, expert knowledge and outstanding service. Our Fine Watches department plays an important part in this, and our Retail Managers are central to delivering that experience. As a Retail Manager within Fine Watches, you'll lead from the front, setting standards, developing your team and driving performance in an environment where service, expertise and attention to detail are paramount. You will lead with presence, set the rhythm on the shop floor and create an environment where teams can perform at their highest level.

 

About the Role

 

As a Retail Manager in Fine Watches, you'll take ownership of your area and lead it with clarity, confidence and purpose. You'll be a visible presence on the shop floor, guiding your team to deliver the levels of service and expertise our customers expect. Your leadership will directly influence sales performance, customer experience and team engagement within one of Harrods' most prestigious retail environments.

 

You will be responsible for…

• Providing coaching, feedback and clear direction to build a high-performing team that consistently delivers against commercial and service objectives.
• Using data and insight to understand performance, identify opportunities and make informed decisions that support departmental success.
• Working closely with your General Retail Manager and brand partners to ensure operational excellence across all areas, from service delivery and stock control to the high standards that define the Harrods experience.

 

About You

 

You are a people-focused leader who sets high standards and inspires others to achieve them. You create a culture where colleagues feel supported, motivated and empowered to perform at their best. You set clear expectations and support your team to reach them, creating an environment where people feel trusted, encouraged to grow and able to perform with confidence. You understand the importance of psychological safety and know how to balance empathy with accountability.

 

You will also…

• Be commercially aware and results-driven, with the confidence to make decisions that drive performance.
• Understand the expectations of luxury customers and be able to coach teams to build strong, lasting client relationships that strengthen loyalty and sales.
• Bring experience from luxury retail, fine watches, jewellery or another high-service, client-focused environment.
• Be adaptable, resilient and passionate about delivering excellence in every customer interaction, with a genuine commitment to the highest standards.
• Demonstrate leadership grounded in authenticity, ambition and a belief in what a high-performing team can achieve together.

About Us

 

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

 

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.

 

Additional Information:

Time Type:

Permanent

Department:

Fine Watches, Fine Jewellery & Luxury Jewellery (Nick Sanchez)