Compliance Lead - Marketing

Company Overview

Founded in 2014, and listed on the ASX since 2015, Superloop’s purpose is to enable better internet for Australian homes and businesses through reimagining how telco should be delivered. We enable challenger retail brands (including Superloop and Exetel brands) to take a larger share of the market, leveraging Superloop’s Infrastructure-on-Demand platform. Superloop provides connectivity and services to customers in three segments of the market: Consumer, Business and Wholesale. Through Smart Communities, we own and operate extensive fibre to the premises (FTTP) and managed Wi-Fi networks that service residential and commercial communities including multi-unit dwellings. Through Neoloop we offer open access to our FTTP networks to other Retail Service Providers. Our offerings leverage Superloop’s investments in physical infrastructure assets that include fibre, subsea cables and fixed wireless, as well as Superloop’s software platforms. Hundreds of thousands of homes and businesses rely on Superloop and Exetel every day for their connectivity needs.

Visit www.superloop.com to learn more.

Business Unit Overview

Marketing: The Marketing team brings together expertise across brand, creative, content, social media, communications, marketing technology, UX and customer engagement.

Product & Commercial: Product and Commercial is a broad business unit that includes cloud engineering, carrier relationships, enterprise architecture, technical product ownership, data and AI, pre-sales, partner systems and commercial operations.

Role Purpose
The Compliance Lead - Marketing is responsible for embedding effective Line 1 risk ownership across Superloop's Marketing and Product and Commercial functions. The role partners with business leaders to identify, assess and manage compliance obligations, strengthen controls, support compliant go-to-market activity, and provide practical risk insights that enable growth while meeting organisational standards and regulatory obligations.

Key Responsibilities

This role is accountable for Line 1 compliance advisory, control uplift, assurance coordination, issue management and risk reporting for Marketing and relevant Product and Commercial activities. The role works in partnership with Line 2 Compliance and Regulatory teams, who retain independent oversight, policy ownership and regulatory interpretation responsibilities.

• Support business owners to design, implement, monitor and continuously improve key controls that manage compliance obligations across Marketing and Product and Commercial activities.

• Product Management — support product managers in understanding their specific compliance obligations, including consumer protections.

• Commercial — support the commercial team in understanding pricing and deal-making risk and escalation of specific compliance obligations.

• Marketing — support marketing and martech teams to manage compliance across campaigns, offers, claims, customer communications, consent, targeting and digital journeys, including Australian Consumer Law and relevant consumer protection obligations.

• Coordinate Line 1 assurance activities over key controls, including control testing, evidence review, issue identification and agreed remediation tracking.

• Provide risk support to the procurement and vendor governance program.

• Participation in business transformation programs.

• Participation in assurance and audit activities

• Incident and issue management — lead incident reviews, root cause analysis, breach and issue assessment, remediation planning, control uplift and timely escalation in line with internal standards.

• Risk reporting and insights — prepare clear, evidence-based reporting for management and Board forums, highlighting material risks, control themes, incidents, remediation progress and emerging regulatory issues.

• Stakeholder engagement — collaborate with business leaders, internal subject matter experts, system and product owners, Line 2 Compliance and Regulatory teams, and relevant governance forums.

• Training, awareness and risk culture - influence and drive uplift in risk culture, promote proactive risk management and early escalation.

Qualifications and Experience

• Proven capability in managing compliance risks within complex technology‑centric organisations

• Experience working with marketing platforms, digital channels, customer communications, data use, privacy-sensitive processes, automation, APIs and emerging technologies such as AI.

• Experience working in highly regulated industries including telecommunications, energy and infrastructure

• Knowledge of the Australian regulatory environment, including telecommunications industry obligations, Australian Consumer Law, consumer protection requirements, privacy, spam, digital communications and complaints-related obligations.

• Ability to interpret technical information and translate it into business‑relevant risk insights and actions

• Strong analytical, problem‑solving and communication skills

• Experience influencing senior stakeholders and driving risk culture uplift

• Experience working on complex transformation projects

• Relevant tertiary qualification in Law, Business, Risk Management, Compliance or a related discipline, or equivalent practical experience in a regulated industry.

On Offer

• Free Home Broadband

• Free Mobile SIM plan

• Flexibility – 3 days/week in the office

• Lunch on Wednesdays, snacks, donuts and more!

• Diverse and inclusive culture

• Gain skills and build relationships to succeed in the telco and tech industries, at Superloop and beyond.
  

At Superloop, we’re dedicated to creating a supportive and inclusive workplace where everyone feels safe, valued, and empowered to be who they are. We actively embrace diversity and celebrate the unique backgrounds, perspectives, and experiences of our team members. As an equal opportunity employer, we welcome applicants from all backgrounds to apply, regardless of gender, age, faith, ethnicity, nationality, sexuality, neurodiversity, or physical ability. We’re committed to ensuring that our hiring processes are accessible and inclusive for everyone interested in joining Superloop.