Job description
Ibix Global Tech is actively seeking skilled individuals proficient in outbound technical support and capable of generating leads internationally. We are looking for proactive professionals who excel in communication and possess a knack for lead generation. As part of our team, you will be responsible for reaching out to potential clients, engaging them effectively, and nurturing leads to drive business growth. If you have prior experience in outbound technical support or call center roles and are ready to take on the challenge of generating leads on an international scale, we invite you to join us and contribute to our success.
Responsibilities:
- Call customers to generate leads.
- Conduct outbound calls to customers to provide technical support and assistance.
- Identify and resolve technical issues proactively.
- Communicate effectively with customers to understand their needs and address concerns.
- Educate customers on product features, functionalities, and troubleshooting methods.
- Document customer interactions and update records accurately in the database.
- Follow up with customers to ensure issue resolution and customer satisfaction.
- Meet or exceed call quotas and performance targets.
- Collaborate with team members and supervisors to improve processes and customer experience.
Requirements:
- Strong technical knowledge and troubleshooting skills.
- Bachelors in relevant field
- Excellent communication and interpersonal abilities.
- Proven experience in outbound calling or telemarketing.
- Ability to work independently and in a team environment.
- Resilience and persistence in handling challenging situations.
- Proficiency in CRM software and call center tools.
- Time management and organizational skills.
- Additional technical certifications a plus.
- Prior experience in outbound technical support or call center roles is preferred.