IT Product Owner, Product Operations

Company Details

Berkley One exists to insure and protect the lifestyles of a modern generation of affluence. We seek clients that are sophisticated individuals and families who require world-class risk and claims management customized to their needs, a team of select expert independent agents and innovative digital tools to keep it simple and easy.  We’ll blend our partners, products and capabilities with all that is Berkley, generating a modern solution for the customers we serve.

 

The Company is an equal employment opportunity employer

Responsibilities

• Product Planning & Roadmap Execution
• Partner with Product Managers and business leaders to translate strategic goals into executable roadmaps.
• Create and maintain detailed rollout plans, action logs, dependency trackers, risk registers, and status reports.
• Follow up on open actions, decisions, and commitments across cross-functional teams.
• Facilitate roadmap reviews and planning sessions with stakeholders.
• Identify risks, dependencies, and potential delivery obstacles and proactively drive mitigation strategies.
• Ensure roadmap commitments, milestones, and delivery objectives remain visible and transparent.
• Support annual planning, prioritization exercises, and quarterly roadmap refresh activities. Ensure project artifacts and documentation remain current and accessible.
• Product Ownership & Requirements Management
• Own and manage the Product backlog
• Ensure consistent articulation and documentation of product and process requirements.
• Partner with technical teams to clarify requirements and support solution design discussions.
• Validate delivered functionality against business expectations and acceptance criteria.
• Continuously evaluate business processes, workflows, and operating models.
• Identify opportunities to improve efficiency, automation, customer experience, and delivery effectiveness.
• Apply Lean, Agile, or process improvement methodologies to optimize operations.
• Contribute to the evolution of Product Management and Product Operations best practices at Berkley One.
• Product Delivery & Agile Execution
• Prioritize work based on business value, customer impact, regulatory requirements, and delivery considerations.
• Facilitate decision-making and remove blockers impacting delivery.
• Monitor sprint and release progress to ensure initiatives remain on track.
• Collaborate with IT Delivery Leads & Business Analysts to balance scope, risk, and delivery commitments.
• Other projects and work as assigned

Qualifications

• 3+ years of experience in Product Ownership, Product Management, Business Analysis, Project Management, or related roles.
• Experience working in Property & Casualty insurance environments (Personal Lines Preferred).
• Strong understanding of insurance policy administration, underwriting, rating, or operational workflows.
• Experience working within Agile delivery frameworks (Scrum, SAFe, Kanban).
• Strong project planning, coordination, and execution skills.
• Experience managing competing priorities across multiple initiatives.
• Excellent verbal, written, facilitation, and stakeholder management skills.
• Strong analytical and problem-solving capabilities.

Additional Requirements

Work Environment: This role is typically performed in a professional office setting. Requires occasional travel, including overnight stays, to attend meetings, training sessions, or visit Berkley One offices, agency partners and others. Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Ability to use standard office equipment such as computers, phones, printers, and scanners. Must be able to communicate effectively via phone, video conferencing, and email. Occasional lifting of materials or equipment up to 15 pounds.

Sponsorship Details

Sponsorship not Offered for this Role