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Step into one of the Maldives’ iconic luxury destinations. Our client is seeking a dynamic, seasoned Resort Manager to partner with the General Manager in delivering exceptional guest experiences and flawless operational performance.
In this leadership role, you’ll guide daily operations with precision and warmth—ensuring seamless service flow, elevated guest satisfaction, and high‑performing teams. You’ll also contribute directly to commercial success, upholding the resort’s world‑class standards while driving profitability and continuous improvement.
RESPONSIBILITIES:
- Attends and contributes to the daily Reservations meeting with the General Manager
- Takes an active role in planning and organizing day-to-day operations
- Works closely daily with all staff to encourage feedback, job efficiency, morale, general manners and courtesy
- Welcomes VIP’s and repeat guests on their arrival
- Ensures that daily checks are carried out with the Departmental Manager and encourages timely and effective follow-up action
- Meets with Reservations Manager on a daily basis to review the reservations forecast with the General Manager
- Coordinates and supervises S&M Assistant on their daily tasks, overseeing guest feedback and online guest reviews on online platforms and on social media channels, organizes Fam trips
- Walk around restaurants during dinner hours to check on guest’s welfare
- Discusses monthly P&L with Rooms Division HODs
- Attends P&L meeting with Department Heads. Chairs the meeting in the absence of the General Manager
- Chairs monthly Health & Safety, Fire Safety & Rooms Division Meetings
- Monitors the operational efficiency of his respective departments through supervision of operations and reviews and interprets financial information made available
- Monitors the use of operating supplies and company resources to maximize the profitability
- In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the resort.
REQUIREMENTS:
- Degree in Hotel Management & Administration preferred
- Luxury boutique hotel management experience
- Five years of previous experience in hotel management or an equivalent combination of education and experience with comparable job knowledge and skills
- Considerable skill in simple mathematical calculations without error. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
- Considerable skill in applying, developing and linking a Microsoft Excel, Word and Micros Opera program or software of similar nature.
- Considerable skill in dealing fairly and independently with a great number of nationalities among the employees
- Considerable skill to deal fairly and effectively with the local island community.
- Ability to effectively deal with employees and customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
- Ability to read, analyze and interpret written documents; write notices and articles; make effective and persuasive speeches and presentations to a variety of audiences including international Tour Operators; listen and communicate effectively in English, both verbally and in writing.
- Proactively identify both opportunities and challenges and develop effective action plans to address each situation
- A high degree of numerical competency is required, an ability to see trends in numbers, and to analyze these to draw meaningful conclusions in a timely manner.
- Constantly practices opportunities to increase revenue potential by continually reviewing business practices and pushing ideas upwards
- Ability to communicate orally and in writing with supervisors, colleagues and guests regarding any problems or concerns with guest satisfaction
- Ability to read, analyze and process budget procedures and documents, such as daily reports, Profit and Loss Reports, occupancy forecasting, labour review and other projects
- Ability to work a flexible schedule and to be available on call as required
- Ability to maintain a positive, service-oriented attitude towards guests and resort staff
- Knowledge of Health and Safety, HACCP, Fire Procedures and training
- Ability to lead, motivate and encourage Department Heads and staff
- Possess relevant Health & Safety certificate, Basic Fire Training / Fire Fighting Certificate & First Aid Certificate
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