- Location
- Brooklyn, NY
- Workplace
- Onsite
- Department
- Printique Ops
- Experience
- 1+ years
- Source
- Greenhouse
Description
Our Story
Printique is a premium photo printing lab dedicated to transforming your digital images into stunning, museum-quality prints and photo products. Whether preserving cherished moments or creating personalized gifts, we combine expert craftsmanship with the latest printing technology to deliver exceptional quality that lasts a lifetime.
From fine art prints to custom photo books and wall décor, Printique helps you celebrate and share your memories in vibrant detail and timeless style.
Our Leadership Principles
- Growth Mindset: We set high standards, embrace failure, and are open to change.
- Be Customer-Centered: We focus on the end-to-end customer experience.
- Take Ownership & Dig Deeper: We are proactive, use data, and avoid shortcuts.
- Think Like a Start-Up: We move fast, stay flexible, and celebrate every win.
- Be Humble & Respectful: We assume positive intent, listen actively, and support one another.
What You'll Do
- Respond to customer inquiries via phone, chat, and email, ensuring all questions and requests are handled promptly and professionally.
- Support order processing from start to finish with accuracy and attention to detail.
- Receive, organize, and process product returns efficiently.
- Assist at the front desk by greeting customers and managing in-person order pick-ups.
- Maintain accurate and up-to-date customer records in the database.
- Deliver an exceptional customer experience with every interaction.
- Responsibilities may evolve over time; employees may be asked to take on additional duties as needed to support
business priorities.
What Will Help You Thrive
- Minimum 1 year of experience in a customer service or client-facing role
- Ability to lift, push or pull up to 50+ lbs.
- Strong verbal and written communication skills
- Proficient in Microsoft Office and able to learn new systems quickly
This role requires 5 on-site days weekly to ensure in-person collaboration, improved communication, effective teamwork, and real-time problem solving to enhance team synergy and productivity. A standard 40 hour work week is expected.
The hourly rate of pay for this seasonal role is $18. The rate will be determined based on overall skills and experience.