Lead Client Service Representative_Account/Billing Team

At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships.  We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career.

This role offers an exciting opportunity to join the Client Onboarding and Billing team, combining direct client engagement, global collaboration, and opportunities to develop broader leadership capabilities.

As a key connection point between Japanese trust banks and asset managers, global teams, and internal stakeholders, the successful candidate will support a high-quality client experience across account administration, onboarding, and invoicing activities within the Global Custody business.

In addition to managing day-to-day operations, the individual will take ownership of complex operational and client matters, working across teams to drive issues through to resolution.

The role also provides opportunities to contribute to process improvements, workflow enhancements, and system-related initiatives, from identifying opportunities through implementation and follow-up.

The position is well suited to an experienced financial services professional seeking the next step in their career through a combination of hands-on delivery, global and cross-functional exposure, and broader contributions to the team.

Opportunities to mentor colleagues, share knowledge, and coordinate improvement initiatives will provide a foundation for increasing leadership responsibilities.

Based on demonstrated readiness and business needs, this may lead to progression into a formal supervisory role overseeing a small team.

Knowledge & Experience

Essential:

• Several years of relevant experience in financial services operations, client servicing, or related functions, with the ability to operate effectively in a senior individual contributor role.
• Strong communication and stakeholder management skills, with experience working with clients and/or cross-functional teams.
• Demonstrated ability to take ownership of operational or client matters and work with others to drive issues through to resolution.
• Ability to work proactively and independently while managing multiple priorities with appropriate attention to accuracy and operational controls.
• Business-level English proficiency and fluent Japanese communication skills.

Preferred:

• Experience in asset servicing, custody, trust banking, asset management, brokerage, securities operations, or other related financial services areas. Prior Global Custody experience is helpful but not required.
• Experience in client onboarding, account administration, invoicing, or other client-related operational activities.
• Experience contributing to process improvements, workflow enhancements, changes in working practices, or system-related initiatives.
• Experience providing guidance, coaching, or mentoring to colleagues, or coordinating activities across a team without formal managerial authority.

We value diverse experiences. We value diverse experiences and transferrable skillsets. If your career hasn’t followed a traditional path, includes alternative experiences, or doesn’t meet every qualification or skill listed in the job description, please do go ahead and apply.

About BBH:

Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us.

We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development—so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice—creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another. 

We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often—pushing the boundaries of innovation.  As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours.

Go to BBH.com to learn more about our rewards and benefits, philanthropy, approach to sustainability or how we support you to thrive personally, physically and financially.