Clinical Operations Manager - Wallingford

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Overview

Yale School of Medicine educates leaders in medicine and science, fostering curiosity and critical inquiry. It is a global leader in biomedical research, clinical care, and medical education. With more than 1,900 physicians, Yale provides compassionate care to patients worldwide. The Yale System of Medical Education emphasizes critical thinking and independent research, producing leaders in academic medicine.

Yale Medicine Administration is looking for a Clinical Operations Manager to join their team. Under the direction of clinic leadership, manages the planning, organization and daily operations of the clinical and administrative activities of Yale Medicine Managed Practices. Develops, implements, and monitors programs, policies and procedures to ensure the highest quality of patient care and satisfaction through operational efficiency, best utilization and productivity of staff. This position will oversee the Cheshire Primary Care/Internal Medicine and Wallingford Neurology/Orthopedics practices.

Schedule:  Full-time, 37.5 hrs., 8:30 AM – 5PM.  Early mornings, evenings, weekends, holidays may be required as needed. Recess period required.

Required Skills and Abilities
1. Excellent oral and written communication, interpersonal, organizational, analytical, and advocacy skills, as well as the ability to work effectively with a wide variety of external/internal stakeholders..
2. Well-developed leadership and customer service skills to facilitate effective working relationships among support staff. Proven management and supervisory skills within a healthcare environment.
3. Excellent organizational skills and ability to manage multiple priorities.
4. Ability to identify, analyze and solve problems.
5. Proficiency in Microsoft Office application.

Preferred Skills and Abilities
EPIC experience strongly preferred.

Principal Responsibilities

 

1.  Evaluates the effectiveness of clinical operational procedures and makes or recommends changes to facilitate the highest level of patient service and access. Identifies issues that impede delivery of quality patient access; develops and implements short-term improvements and plans for long term process improvements. Partners with members of the leadership team to develop long term objectives for the practice related to access productivity, compliance, communication and patient satisfaction. 2.  Monitors and analyzes monthly clinical statistics and key productivity and patient satisfaction indicators to assess accuracy and effectiveness of processes, and identifies trends or items requiring immediate corrective action 3.  Monitors and enforces compliance with existing policies and procedures, Practice Standards, HIPAA regulations and other compliance standards throughout all clinical activities. Develops budgetary forecasts.  4.  Oversees the monitoring and enforcing of customer service standards for staff members addressing deficiencies. Resolves patient service and clinical issues by interfacing with clinic staff, YNHH, YMA management, faculty and other clinical operations managers. 5.  Oversees clinical operations of section by ensuring appropriate staffing, training, ongoing education, and monitoring of day-to-day activities. Approve and monitor all personnel functions including staff schedules, payroll, time-off, and attendance and lunch schedules; arrange appropriate coverage. 6.  Directly monitors patient throughput in real time to ensure effectiveness, efficiency and safety are priorities in moving patients through their clinical visits.  Makes on the spot adjustments to improve throughput when necessary. 7.  Works with the clinical leadership and other key departmental clinical/administrative staff on matters relating to practice performance and clinical issues in accordance with budget, goals and benchmarks. Provides leadership and direction to clinical staff where appropriate. 8.  Researches and develops proposals for internal and external program initiatives and new administrative and clinical opportunities and advises leadership on the impact of new projects or initiatives. Prepares special analyses, reports and complex modeling to support the decision-making process. Analyzes proposals and determines cost, benefits, risks and liabilities. 9.  Streamlines communications between EMR, team, physicians, and clinical staff. Establishes, implements and monitors medical record protocols and procedures. Ensures office compliance with Federal/state/local regulations 10. Monitors clinician work schedule assignments for best utilization of space, maximum productivity, and adherence to clinic session guidelines.  Builds templates and performs maintenance on schedules as necessary. 11. Represents area with regard to facility concerns, maintenance and security. 12. Keeps current in clinical management and process improvement concepts through involvement in professional organizations, seminar attendance, user group meetings and individual research. Required Education and Experience Bachelor's degree in relevant field and 2 years of related experience; or an equivalent combination of education and experience. Required License(s) or Certification(s) Required Licenses or Certifications: Physical Requirements Physical Requirements:

Job Posting Date

07/31/2026

Job Category

Manager

Bargaining Unit

NON

Compensation Grade

Administration & Operations

Compensation Grade Profile

Manager; Program Leader (M5)

Salary Range

$68,000.00 - $120,500.00

Time Type

Full time

Duration Type

Staff

Work Model

On-site

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

Health Requirements

This role is a healthcare worker position. Healthcare workers (HCW) are defined as university employees working a healthcare setting who have the potential for direct or indirect exposure to patients, human research subjects or infectious materials including body substance, contaminated medical supplies, devices and equipment, surfaces, or air.  HCW have specific health requirements that must be met prior to starting work, including MMR vaccine or immunity, varicella (chickenpox) vaccine or immunity, TB screening, COVID vaccine according to University policy, hepatitis B vaccine or immunity, and annual flu vaccination.

Posting Disclaimer

Salary offers are determined by a candidate’s qualifications, experience, skills, and education in relation to the position requirements, along with the role’s grade profile and current internal and external market conditions.

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through  their hiring department.

The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Note

Yale University is a tobacco-free campus.