Senior People & Culture Business Partner

The ZALORA Story

Founded in 2012, ZALORA is Asia's online fashion destination, operating in Singapore, Indonesia, Malaysia, the Philippines, and Hong Kong. As part of the Global Fashion Group, a world leader in online fashion for emerging markets, ZALORA provides an extensive selection of international and local brands. Our offerings span apparel, shoes, accessories, and beauty categories for both men and women. We enhance the online shopping experience with features like up to 30-day free returns, speedy deliveries (as fast as 3 hours), free delivery over a certain spend, and multiple payment methods, making ZALORA the ultimate online destination for endless fashion possibilities.

Job Summary

Our Regional HR Business Partner (HRBP) plays a pivotal role in driving ZALORA’s people agenda across multiple markets, partnering closely with the Senior Management Team (SMT) to shape and execute strategic People & Culture (P&C) initiatives that enable business growth and organizational effectiveness. 

This role involves both strategic partnership and hands-on P&C delivery from organization design, talent management, and performance enablement to employee engagement and change management. The regional HRBP will be a trusted advisor to senior leaders, balancing employee needs with business objectives to create integrated solutions. He/She is also expected to contribute to policy formulation as thought partners, enabling P&C policies and practices that will lead to higher employee engagement and desired business outcomes.

The successful candidate will be a proactive, commercially minded HR leader who thrives in dynamic environments, with the ability to balance long-term strategic impact with agile, hands-on execution across the region.

Key Responsibilities

Strategic Partnership

• Serve as a strategic and trusted advisor to the SMT, providing thought leadership on people strategy and organizational effectiveness.
• Collaborate with leaders to co-create and implement P&C strategies and initiatives that directly support business and department goals.
• Influence leadership decisions with strong business acumen, data-driven insights, and an understanding of regional workforce dynamics as well as local practices and regulations in the Southeast Asia region. 

Strategic Workforce Planning and Management

• Develop and manage the annual manpower plan, organization design, and payroll budget in partnership with the SMT.
• Support organizational transformation or restructuring initiatives by guiding leaders and employees through change with effective communication and engagement strategies.
• Ensure effective succession planning and talent mobility across the organisation to build a future-ready workforce.

Employee Engagement and Culture

• Act as a pulse-keeper for employee sentiment, surfacing insights from surveys, conversations, and engagement channels.
• Support the design and execution of employee engagement initiatives, analyze survey results, and partner with leaders to implement targeted action plans.
• Champion inclusion, belonging, and well-being initiatives that strengthen ZALORA’s culture and employee experience.

Employee Relations

• Act as a trusted advisor to both employees and leaders, guiding fair and consistent resolution of employee relations issues.
• Advise line managers on conflict management, disciplinary matters, and grievance handling in compliance with local labor laws and internal policies.
• Promote a culture of trust, transparency, and respect across the organization.

Learning and Development

• Partner with the Talent Development team and business leaders to identify learning needs and align development programs to capability priorities.
• Support leadership development and continuous learning initiatives to equip employees with future-focused skills.
• Encourage a growth mindset and performance-oriented culture through coaching and career development conversations.

Data Analysis and Insights

• Leverage P&C metrics and analytics to identify trends, risks, and opportunities that inform decision-making.
• Prepare Organisational Health reports and provide actionable insights and recommendations to improve talent and organizational outcomes.

Project Management

• Lead and/or support regional and cross-functional P&C projects aimed at improving processes, policies, and employee experience.
• Drive continuous improvement initiatives to enhance operational efficiency and P&C service delivery.

• Bachelor’s degree in Human Resources, Business, or related field
• A minimum of 8 years of experience in HR business partnering is required, ideally including at least 3 years in a multi-country or regional role with exposure to the operations or logistics sectors.
• Strong understanding of HR best practices, employment laws, and regulations in the Southeast Asia region
• Ability to build and effectively relationships with people at all levels of the organization
• Ability to thrive in a fast-paced, dynamic environment, be adaptable and comfortable with ambiguity and managing competing priorities
• Ability to work autonomously and take ownership, whilst also being part of a collaborative P&C team.
• Ability to influence, and coach leaders in culture and engagement, organizational design and lead organizational change initiatives.
• Demonstrable experience with HR metrics and data-driven decision-making
• Outstanding communication skills, both verbal and written, and presentation skill
• Work location and expectations: Successful applicant is expected to be present at the office for work (5 days work week); operating from 2 locations, either at Mercu 3, KL Eco City (2 or 3 days per week)  and Zalora Fulfilment Center at Section 23, Shah Alam (2 or 3 days per week)

What We Offer

• Strategic Impact: Opportunities to shape people strategies at a regional scale and make a tangible impact on business success.
• Regional Role: Exposure to diverse markets across Southeast Asia, offering a unique regional HR experience.
• Dynamic Working Environment: A vibrant, fast-paced, and inclusive environment that celebrates innovation and collaboration.
• Visibility & Influence: Collaborate closely with the Senior Management Team and play a key role in workforce planning.

ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group.