Security Manager

Description

Position Summary

The Security Manager is responsible for the overall leadership, structure, and performance of Gifthealth's security operations across all facilities. This role manages the Security Supervisor(s) and Officer team, owns the design and continuous improvement of security programs and protocols, and serves as the primary liaison between security operations and Gifthealth leadership. The Security Manager ensures that staffing, training, technology, and procedures are consistently aligned with Gifthealth's operational needs and regulatory obligations, and sets the standard for professionalism and accountability across the entire security function.

Key Responsibilities

• Lead and develop the security team, including Security Supervisors and Officers, across all Gifthealth sites; own hiring, onboarding, scheduling, performance management, and disciplinary processes.
• Design, implement, and continuously improve security policies, post orders, standard operating procedures, and emergency response protocols across all locations.
• Conduct regular site security assessments and audits to identify vulnerabilities, evaluate program effectiveness, and drive corrective action.
• Oversee incident response for significant security events, escalations, and emergencies; review and approve incident reports before submission to Gifthealth leadership.
• Manage vendor relationships, contracts, and service level expectations for any third-party security services or technology providers.
• Oversee access control systems, CCTV infrastructure, alarm systems, and visitor management platforms; evaluate and recommend technology upgrades.
• Develop and manage the security operations budget; track expenditures and report on costs relative to plan.
• Coordinate with local law enforcement, emergency services, regulatory bodies, and building management on security matters.
• Partner with HR, Legal, Operations, and Facilities teams on workplace investigations, threat assessments, and safety planning.
• Establish and report on security metrics (incident rates, response times, audit scores, training completion); present findings and recommendations to senior leadership.
• Ensure compliance with applicable state licensing requirements, OSHA standards, and all applicable company policies across the security function.

Required Qualifications

• Minimum 5 years of experience in security operations, law enforcement, or a related field, with at least 2 years in a management role overseeing a security team.
• Demonstrated experience designing and managing security programs across multiple sites or facilities.
• Valid security management or guard license as required by applicable state law.
• CPR/First Aid certification (or ability to obtain within 30 days of hire).
• Proven ability to lead, develop, and hold accountable a team of security professionals across multiple locations.
• Strong proficiency with access control systems, CCTV platforms, and security monitoring technology.
• Excellent written and verbal communication skills; ability to produce executive-ready reports, policies, and security briefings.
• Demonstrated ability to manage high-pressure situations, conduct threat assessments, and make sound decisions under stress.

Preferred Qualifications

• Experience in healthcare, pharmaceutical, or other regulated industry environments.
• CPP (Certified Protection Professional) or PSP (Physical Security Professional) designation through ASIS International.
• OPOTA 120 Private Security training program or equivalent.
• Experience managing security vendor contracts and third-party service relationships.
• Familiarity with OSHA workplace safety standards and workplace violence prevention programs.
• Bachelor's degree in Criminal Justice, Security Management, Business Administration, or a related field.

Work Environment

This role operates across multiple Gifthealth facilities and requires regular travel between sites. The Security Manager will conduct site assessments and respond to security incidents, which may involve standing, walking, and physical presence in operational environments. Availability outside standard business hours may be required for significant incidents, emergencies, or staffing needs.

Key Essential Functions

• Must be able to stand and/or walk for at least 4 hours at a time while working.
• Must be able to lift and carry up to 50 pounds occasionally.
• Must be able to perform repetitive physical motions throughout an entire shift, including bending, reaching, lifting, climbing stairs, patrolling, and operating security equipment.
• Must be able to respond quickly to emergencies and physically navigate all areas of the facility as needed.
• Must be able to work onsite for all scheduled shifts, including evenings, weekends, holidays, and overtime as needed.
• Must be able to visually monitor surveillance systems and accurately observe surroundings for extended periods of time.
• Must be able to communicate clearly and effectively in person, by radio, phone, and written documentation during routine and emergency situations.
• Must be able to safely operate security and access control equipment, including radios, CCTV systems, badge systems, and alarm monitoring technology.
• Must be able to maintain focus and exercise sound judgment in high-pressure or emergency situations.

Employment Classification

Status: Full-time
FLSA: Exempt

Equal Employment Opportunity (EEO) Statement

Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.

Disclaimer

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.