Director, Operations

⚡ Director, Member Growth Operations – HealthTech
🌍 New York City, Hybrid, 2+ days in office
💲 $155K–$200K + Equity

The Company:
Storm3’s client is a fast-growing HealthTech company focused on specialty pharmacy and infusion care. Their Clinical Operations function is scaling 3x, creating a need to rethink how they drive member activation and build the operations behind it.

The Role:
This is roughly 60% member activation and 40% operational improvement.

You’ll own the highest-priority activation experiments, from defining the hypothesis and success metrics through execution and results. You’ll also build the playbooks and operating models needed to support a rapidly scaling Clinical Operations function.

The challenge is influence. You’ll work across Clinical Ops, Client Success, Marketing, Data and Engineering without owning all of those teams directly, so they need someone who can turn ambiguous problems into structured initiatives and actually get them shipped.

Qualifications:

• 6–8+ years across Growth, Product, BizOps, Strategy or Consulting
• Meaningful startup operating experience
• Track record running experiments tied to activation, conversion or engagement
• Strong cross-functional leadership without formal authority
• Hands-on with dashboards and analytics tools such as Looker or Omni
• Healthcare or regulated industry experience preferred

Responsibilities:

• Own member activation experiments and large client launches
• Define hypotheses, metrics, timelines and owners
• Build scalable Clinical Operations playbooks
• Partner across Clinical Ops, Marketing, Client Success, Data and Engineering

Benefits:

• $155K–$200K base + equity
• Hybrid, NYC
• Benefits package

📧 Interested in applying? Please click on the ‘Easy Apply’ button or for a confidential chat: [email protected]