Warranty Engineer

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What we offer:

Group Summary:

We are looking for a Warranty Engineer who will be responsible for managing customer claims, coordinating technical analyses, and collaborating with international teams to drive effective problem resolution and continuous quality improvement.

What will you be responsible for?

• Communicating with assigned customers regarding warranty and customer claims.
• Coordinating and managing customer claim activities transferred from Customer Quality Engineers.
• Evaluating technical aspects of claims and supporting root cause identification.
• Coordinating the analysis of returned parts in cooperation with laboratories and analysis teams.
• Reviewing and justifying Not Trouble Found (NTF) cases.
• Maintaining and managing the plant's customer claims database.
• Preparing regular reports and presentations related to warranty claims and quality performance.
• Communicating daily with global leaders, Program Management teams, and local stakeholders.
• Working with OEM customer portals and claim management systems.
• Supporting IMDS-related activities and the preparation of technical documentation for active and passive electrical components.

What are we looking for?

• Minimum 2 years of experience in customer quality, customer complaints handling, or a similar quality-related role.
• Experience in a manufacturing environment; automotive industry experience is an advantage.
• Communicative level of English, both written and spoken.
• Advanced knowledge of MS Excel.
• Experience with Minitab is required.
• Strong analytical and problem-solving skills.
• Proactive and responsible approach to work.
• Good communication and organizational skills.
• Strong attention to detail and quality-oriented mindset.

It will be an advantage if you have:

• Knowledge of OEM customer portals.

Salary

Starting from €1,800 gross per month. The final compensation package will reflect the successful candidate's experience, competencies, and overall fit for the role.

Awareness, Unity, Empowerment:

At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.

AI-Assisted Screening Disclosure

As part of our commitment to a fair, consistent, and efficient recruitment process, we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our Workday system. These tools help identify qualifications and experience that align with the role requirements. Please note that AI is used solely to support our recruiters. Final decisions are always made by the hiring manager and the hiring team. Importantly, no applicant data is shared externally through these AI tools. All information remains securely within our systems and is handled in accordance with our privacy and data protection policies.

Under conditions defined by applicable law, you may have the right to request an explanation of how AI is used to support decision-making.

If you have any questions or concerns about this process, feel free to contact our Talent Attraction team.