Business Services Administrator

Work, Serve, Thrive.  With the City of Durham   
Advance in your career while making a real difference in the community you serve. 

Hiring Range: $79,058.00 - $94,869.60
Hours: 800am - 5:00pm

A flexible work environment, top-notch management, highly qualified, competent staff and opportunities for career advancement and professional success make the Planning & Development Department a great place to work. We help plan and direct Durham’s growth to support a high quality of life, a robust economy, and a sustainable, equitable, and accessible Durham for generations to come. We work collaboratively with other agencies and the community in a fast- paced, innovative environment looking for solutions to today’s land-use, community planning, and infrastructure challenges. If you’re talented, creative and focused on serving the community, join our team!

Devoted to providing management analysis and oversight; departmental budget and personnel management; program administration and oversight; Incumbents serve as a designated subject matter expert, performing complex analysis, fiscal management, and/or program administration, which may include providing supervision to paraprofessional (non-exempt) employees, serving as a lead to professional staff, or managing cross-functional projects. Decision-making includes providing input into management objectives, establishing work goals and objectives of a unit to carry out management direction, and selecting the method to address a problem or issue, subject to the constraints established by management objectives and direction.

Responsible for providing general management oversight work related to financial, performance, personnel, or program administration functions such as  researching and drafting reports; compiling and analyzing information and making recommendations; coordinating personnel and programs; providing supervision to assigned staff; coordinating the procurement process for a department; and coordinating personnel processes for a department.

• Manage the water/sewer connections process including the creation of new accounts with the City’s financial software.
• Manage the City’s assessment process for infrastructure improvements.
• Manage water and sewer availability processes.
• Prepare City Council agenda items.
• Prepare financial reports for water/sewer accounts.

• Bachelor’s degree in business or public administration, or directly related field.
• Five years of professional experience that includes subject-matter expertise and knowledge in area related to assignment.
• Some assignments may require a valid North Carolina Class C Driver’s License with a satisfactory driving record within 60 days of hire.

• Advanced knowledge of Access databases, ArcGIS, and Excel spreadsheets is preferred.
• Experience working with municipal water and sewer systems.
• Experience working with revenue and billing information systems in a local or municipal environment.