Business Analyst Manager - BA Chapter

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ABOUT THE ROLE

We are seeking motivated Business Analyst Manager to join our talented teams in delivering an unprecedented user experience across our customer and banker journey.

As a BA Manager, you will support a team of Business Analysts on their various projects; including workload and capacity management, ensuring consistency in ways of working and a growing maturity in how Business Analysis is conducted at NAB. 

You will work with a variety of key stakeholders such as Domain Leads, Sub-Domain Orchestration Leads, Product Owners, Fellow BA’s, Solution Architects, Solution Designers, and the scrum team to refine and socialise detailed requirements as well as Maximise the value being delivered by ensuring all features and stories are aligned to business value. 

YOUR JOB RESPONSIBILITIES

Business Analysis Practice 

• Use a consultative approach to define best practice of Business Analysis within Digital platform. 
• Ensure that standards are set, agreed, and achieved to support successful delivery of projects. 
• Lead and focus on the development of team members.
• Support workload and capacity requirements for the sub-domains within Digital. 

User Story Definition: 

• Assists the Product Owner to define and own the value definition of Stories, including facilitating and influencing the prioritisation of the backlog.
• Expert in translating end user / customer insights into Stories complete with Acceptance Criteria, which can easily be understood by the Development Team.
• Provides discipline, rigor and technical skills to the requirements definition and validation process. 

Planning & Engagement: 

• Collaborates with key stakeholders across business and technology to complete the required artefacts and capture necessary inputs.
• Works with the team to produce high fidelity estimates by providing crystal clear requirements definitions.
• Typically works ahead of the Team to elicit requirements for the next Sprint's Stories. 
• Shared accountability with other Team Members to help refine the Backlog and estimate the Initiatives, Features and Stories at the planning meetings.
• Proactive around risks, issues, blockers and raises them as soon as possible.
• Constantly looks for opportunities to improve the overall process.
• Available to the team to answer questions relating to product requirements and works with the team to breakdown Stories and translate business requirements into terms that Developers will understand. 

YOUR SKILLS AND EXPERIENCE

• Customer Focus: Building strong customer relationships and delivering customer- centric solutions (e.g. customer centric view of product development). 
• Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes /failures as learning fodder. 
• Strategic Mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies. 
• Plans & Aligns: Planning and prioritising commitments aligned with organisational goals (e.g. prioritization of product development process).
• Collaborates: Building partnerships and working with others to meet shared objectives, including the ability to facilitate team input and drive co-development of product design.
• Cultivates Innovation: Creating new and better ways for the organization to be successful.
• Decision Quality: Making good and timely decisions that keep the organisation moving forward.
• Situational Adaptability: Adapting approach and demeanour in real time to match the shifting demands of different situations. 
• Problem Solving: Knowledge of approaches, tools, and techniques for recognizing, anticipating, and resolving problems, across diverse situations. 
• Creativity: Knowledge of the approaches, tools, and techniques for promoting creative, original thinking and ability to apply this across diverse situations.
• Customer Behaviour and Preferences: Ability to predict and motivate the behaviours and preferences of existing and desired future customers. 
• Initiative Justification: Ability to justify expenditures by identifying cost, benefits, ROI, opportunities, and risks; knowledge of desirability, viability and feasibility concepts.
• Product Design & Development: Knowledge of product features and ability to design and develop a new product, technology, or service from concept through to production.
• Requirements Analysis: Ability to elicit, analyse and record required business functional and non-functional requirements.
• Group Facilitation: Ability to design and facilitate a group process, elicit contributions from group members, stimulate a focused group discussion, and achieve a desired outcome.
• Agile Methodologies: Knowledge of the principles, components and features of agile methodology; and an ability to apply this methodology to manage development processes

THE BENEFITS AND PERKS 

We appreciate and reward our colleagues who do great work every day – from excelling for our customers, to taking ownership of an issue to get it resolved. Here’s how we support our people with a range of exclusive benefits. 

1. Generous compensation and benefit package  

• Attractive salary  

• 20-day paid annual leave and 7-day paid sick leave 

• 13th month salary and Annual Performance Bonus 

• Premium healthcare for yourself and family members 

• Monthly allowance for team activities 

• Premium welcome kit and occasional gifts of appreciation 

• Extra benefits on your work anniversary 

2. Exciting career and development opportunities   

• Large scale products with modern technologies in banking domain 

• Clear roadmap for career advancement in both technical and leadership pathways 

• Access to digital learning platform such as Udemy 

• Consistent and high-quality leadership training through the Distinctive Leadership program (DLP) 

• Specialist capabilities and accreditations in key skill areas such as Cloud Engineering, Digital, Data, Security and SREs (Site reliability engineers) 

• Sponsored English course with native teachers 

• Opportunity for training in Australia 

3. Professional and engaging working environment   

• Hybrid working model and excellent work-life balance 

• State-of-the-art & modern Agile office 

• Food and beverages in the office pantry 

• Employee Assistance Program to improve your physical and mental health 

• Annual team activities and company events 

• A solid and talented team behind you – great people who love what they do 

 

A DIVERSE AND INCLUSIVE WORKPLACE WORKS BETTER FOR EVERYONE 

We know that our people make us who we are. That's why we have built a culture of respect – where everyone feels valued and appreciated for being their true authentic selves at NAB. With our focus on inclusion and diversity, and in partnership with our Employee Resource Groups, NAB is a place where First Nations colleagues, colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions have the opportunity to thrive, connect and grow. 

We are intent on providing an environment where you can work your way. Ask about our many flexible work options and please let us know if we can provide any adjustments throughout the recruitment process. 

 

CLOUD-FIRST  

NAB is undergoing an exciting "Cloud First" technology transformation by taking advantage of the latest tools and techniques used by leading technology and digital companies globally. But it’s not just about the Tech, we are also investing heavily in our people, so if you have an appetite to learn, grow and elevate others around you, this is the place for you!  

If this excites you, let's have a chat over a cup of coffee! 

It's more than just a career at NAB!

We believe in people with people and dreams, and we want you to achieve your aspirations. More than just a career, NAB Vietnam offers you a flexibility to balance your work - life, the opportunity to grow as professionals, people and a complete set of well-being offerings. If you have an appetite to learn, grow and elevate others around you, this is the place for you.

 

IT'S MORE THAN MONEY

We naturally also provide a very competitive remuneration package but a career with us is about a lot more than money. We believe in people with ideas and dreams, and we want you to achieve your aspirations. We will work together to deliver exceptional products and outcomes that push the limits of our own aspirations. Our passion for creating value and exceeding our customers' expectations means we are constantly striving to redefine our standards of excellence. You will have our backing to develop and our encouragement to explore, realize and reach your full potential.