Operations Coordinator

Job Description

As an Operations Coordinator, you'll play a key role in creating educational and immersive travel experiences for students. Working with suppliers and partners across Europe and other destinations, you'll help transform travel programs into memorable real-world learning opportunities.

The Operations Coordinator is responsible for booking and supporting our tours while working closely with suppliers and the Director of Operations. Responsibilities include, but are not limited to, reserving and booking services, coordinating tour logistics, managing supplier relationships, monitoring costs and quality, providing operational support to Tour Directors, and reviewing and processing supplier payments.

Responsibilities

• Manage supplier bookings
• Proactively research new suppliers for current and new destinations
• Communicate with sales representatives and product specialist on a regular basis to review itinerary progress /ask questions
• Follow-up with suppliers (post-tour if there are issues after receiving client or Tour Leader’s
  evaluation).
• Process invoices/Money Request and follow-up with suppliers on any inaccurate invoicing or
  credits based on group experience.
• Provide all invoices and receipts to the accounting department.
• Assist the Operations team with on road issues
• Participate to Destination workshops to develop and maintain relationships with existing and
  potential suppliers.

Qualifications

• Proficiency in English: Demonstrated advanced proficiency in both written and spoken English.
• Industry Experience: Extensive experience in the relevant industry, with a proven track record of success.
• Multitasking Skills: Exceptional ability to manage multiple tasks and projects simultaneously, ensuring timely and efficient completion.
• Collaborative Team Player: Strong team player with excellent interpersonal skills, capable of working effectively in diverse team environments.
• Microsoft Office Expertise: Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), with the ability to create complex documents, spreadsheets, and presentations.

Work Perks:

• Fun & driven environment.
• Excellent medical, dental, and vision coverage, life, accidental death and dismemberment, accident, critical illness, and disability insurance. 
• +10% of gross salary as food stamps. 
• 1 paid volunteer day & 25 PTO* days to start – accrue up to 28 over 3 years, 4 mental health days, and 5 bereavement days.
• Statutory Holidays by Mexican Federal Labor Law.
• Tuition reimbursement up to five thousand, two hundred fifty dollars annually or one thousand dollars towards professional certification annually.
• Flexible work schedule providing on-site and hybrid opportunities.
• Encouraged participation in our Employee Resource Groups and Diversity, Equity, & Inclusion council.
• Fitness opportunities.
• Employee Assistance Program (EAP)
• Paid statutory parental leave.