- Location
- Lahore, PK
- Type
- Full-time
- Department
- Operations
- Education
- Bachelor
- Closing date
- Today
- Source
- iCIMS
Description
Overview
We are looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer-centric attitude. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written and verbal communications and a positive attitude. The Customer Support Executive within the Operations department will assist customers with their questions, new orders, service delivery requirements, billing, and any other query.
Qualifications
- Bachelors or above
- Customer support and other job experience preferred
- Must be flexible to work in shifts
- Good Written and Verbal English Communication
- Proficiency with MS Office (Particularly MS Excel and MS Word)
- Collaborative mindset
- Customer service focus
- Hands-on-problem solving ability
- The ability to communicate technical information in a simple manner
Responsibilities
- Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. Process orders, forms, and applications
- Follow up to ensure that appropriate actions were taken on customers’ requests. Ideally, aim for First Contact Resolution (FCR)
- Refer unresolved customer grievances or special requests to designated departments for further investigation
- Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments
Skills
Excel