Sr. Product Manager, Private Passport Platform

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Job Summary

The Sr. Product Manager for Private Passport Platform is responsible for refining and delivering the integrated client experience, including UI/UX strategy, messaging, notifications, and self-service capabilities, ensuring a secure, scalable, and seamless client experience. Working across business, product, engineering, UX, operations, risk, compliance, and security teams, this leader aligns platform priorities, shared services, and business objectives to drive adoption, enhance client outcomes, and support the continued growth of Private Passport.

Major Duties

• Lead planning and execution across platform domains focused on UI/UX frameworks, documents, alerts, messaging, notifications, and overall usability and usage.
• Drive a consistent, intuitive, and high-quality client experience across all capabilities, channels, and devices.
• Coordinate delivery across multiple agile teams and shared capability product domains to ensure dependency alignment and predictable outcomes.
• Partner across product, engineering, UX, and shared services teams to deliver aligned, scalable solutions.
• Build out and leverage client insights, analytics, and market trends to identify opportunities and prioritize enhancements.
• Define product requirements, epics, features, and user stories to support agile delivery.
• Establish platform standards and governance to ensure consistency, compliance, and operational excellence.
• Lead cross-functional initiatives and go-to-market activities for new capabilities and enhancements.
• Monitor product performance through KPIs, client feedback, and adoption metrics, driving continuous improvement.
• Support business development efforts through client engagement, industry participation, and thought leadership.

Knowledge & Skills

• Deep experience with UI/UX, design, usability, and delivering high quality client experiences.
• Expertise in client communications via documents, alerts, notifications and in and out of app messaging.
• Expertise in product strategy, roadmap development, lifecycle management, and Agile delivery.
• Knowledge of Agile methodologies and usage of Asure Dev Ops or similar.
• Strong understanding of digital platforms, cloud-native architectures, shared services, and emerging technologies.
• Experience building and using analytics and client insights to inform product decisions.
• Excellent communication, stakeholder management, and influencing skills.
• Knowledge of risk, compliance, audit, and security requirements within regulated environments.
• Proven leadership and program management capabilities.

Experience & Education

• 5+ years of Product Management experience.
• Bachelor’s degree or equivalent combination of education and experience required.
• Advanced product management or financial services certifications preferred.

Why This Role Matters

Private Passport is Northern Trust’s primary digital platform for Wealth Management clients. This role ensures the platform remains cohesive, secure, and differentiated, delivering a premium client experience while enabling the successful integration of new capabilities across the ecosystem.

Salary Range:

$114,500 - 194,700 USD

Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.

Work Authorization

Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [email protected], or alternatively you can discuss your individual requirements with the recruiter you are working with.